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Benefits: Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development About Our Agency: After building a career in real estate and mortgage lending, I became a State Farm agent in 2007 to create a profession that allowed flexibility, long-term impact, and the opportunity to truly help people protect what matters most. What began as a desire to balance work and family quickly turned into a passion for helping individuals and families manage risk, recover from the unexpected, and build lasting security. Since opening my agency, we've experienced consistent year-over-year growth and recently achieved major milestones, including qualifying for Ambassador Travel and Honors Club. Our team would describe this office as positive, supportive, and results-driven. We value collaboration, accountability, creativity, and work-life balance, and we believe high performance should come with flexibility and recognition. I maintain an open-door leadership style and actively involve the team in shaping systems, processes, and goals through daily check-ins, weekly training, and ongoing coaching. We celebrate wins together with bonus incentives, days off, team lunches, and meaningful recognition. We're looking for self-motivated, warm, and coachable individuals who enjoy helping people, value personal growth, and want to be part of an agency that supports both professional success and life outside of work. If you're seeking a positive environment where your contributions are recognized and your growth is encouraged, this could be a great place to build a long-term career. Role Description: As a Customer Service Representative - State Farm Agent Team Member with Glenda Greene - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. Responsibilities: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. Qualifications: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. Must obtain licensing before start date. Compensation: $20.00 - $22.00 per hour My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Los Angeles, CA and help customers with their insurance and financial services needs, including: Auto insurance Home insurance Life insurance Retirement planning State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.