Salesforce Analyst

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Department
This position is within FSU's Department of Information Technology Services (ITS)
Our team supports both the scientific and administrative communities at a national laboratory dedicated to high magnetic field research. We manage and maintain a suite of websites and applications that enable and enhance business operations for this unique user environment.
Responsibilities
This position is responsible for analyzing and developing a new database architecture for the MagLab's nascent Salesforce platform. This position will propose improvements and help establish custom applications to replace existing database platforms responsible for the labs personnel and budget business systems.
Analysis of existing data structure in various business systems and develop and design architecture for enterprise and cloud based applications with the suite of Salesforce products and other 3rd party technologies.
Builds and monitors a technical roadmap for a digital experience and transformation of previous data structure into a modern CRM and engagement platform.
Collaborates and understands the broad system environment and plans for evolutionary path toward modern technologies.
Provides support and maintenance to assigned applications on the CRM and Engagement Technology platform. Participates in testing of the applications and enhancements of the CRM platform.
Contributes to improvements and enhancements of CRM applications and will assist with clients to help empathize with delivering solutions and support to application development during early rollout of new system.
Performs duties in compliance with ITS policies, guidelines, and processes. Appropriately utilizes associated tools in accordance with ITS standards.
Qualifications
Bachelor's degree in Computer Science, MIS, or other appropriate degree and two years of experience or a high school diploma or equivalent and six years of experience. (Note: or a combination of post high school education and experience equal to six years.)
Helpful
Who is an ideal candidate for this position?
Recent graduate or early career individual with strong independent learning skills who will help lead a team into using modern Sales Force, agent building and CRM type technologies.
What is a typical day in this position?
9-5 with some meetings, strategy sessions with development time as the primary focus.
What can I expect in the first 60-90 days?
Learning how our lab and various systems interact and how various workflows have dependencies to rely on proper attributions and ultimately used for budgeting and planning purposes.
University Information
One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!
Learn more about our university and campuses.
FSU Total Rewards
FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.
Use our interactive too l to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.
How To Apply
If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.
Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.
Considerations
This is an A&P position.
This position requires successful completion of a criminal history background check .
This position is designated as primarily remote. Employees are required to live in the Tallahassee area and report to campus as needed.
Monday through Friday, 9:00am to 5:00pm
Equal Employment Opportunity
FSU is an Equal Employment Opportunity Employer.
Apply
Location:
Tallahassee, FL, United States
Category:
Computer And Mathematical Occupations

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