Position Summary:

The Inside Sales Representative is responsible for the sales and promotion of our complete line of pipe, valves, fittings, and products while increasing company sales by developing strong customer relationships, generating new leads, resolving customer issues, and supporting marketing initiatives. This position will assist both the inside and outside account managers to maximize revenue and deliver exceptional customer service. The Inside Sales Representative provides excellent customer service to internal and external customers and demonstrates strict confidentiality with all team members while serving as an ambassador of our culture. ential Functireating and maintaining a positive customer service culture (internal and external).

Essential Functions

• Providing quotes to customers based on technical product specifications.
• Supporting Outside Sales team with a positive customer service experience through timely quotations and order processing.
• Fielding customer phone calls and communicating with customers to meet their needs.
• Providing outstanding customer service by following-up on orders and expediting when necessary.
• Working with management and outside sales representatives to ensure customer’s needs are being met.
• Working with vendors and manufacturer partners to grow our relationships and learn when new products and technology are available.
• Reviewing daily reports to ensure that backorders are filled on a timely basis and the customer is completely satisfied.
• Collaborating with purchasing for sourcing non-stock items when inventory is not available.
• Closing sales both directly with customers and alongside the Outside Sales team.
• Providing friendly and helpful customer service.
• Coordinating quotations and sales orders through the Company’s sales software SX in collaboration with our warehouse management software TWL.
• Following established departmental policies, procedures, and objectives, and continuous quality improvement objectives.
• Managing customer projects through their duration to ensure all customer/project needs are met.
• Marketing, promoting and understanding all the Company’s Service-related items that are available.
• Helping support the warehouse, sales counter and will call to ensure a positive customer experience when necessary.
• Assisting in maintaining cleanliness of facility.
• Performing other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Requires strong organization skills and attention to detail.
• Requires the ability to effectively build rapport with both internal and external customers.
• Requires a positive attitude and ability to function both independently and in a team setting.
• Must possess strong mathematical aptitude.
• Must be able to prioritize multiple responsibilities and manage time effectively.
• General Computer Skills including Microsoft Office.
• Service Minded.
• Demonstrated ability to multi-task, assign effective priorities to tasks, and to operate with a certain level of autonomy.
• Excellent written, verbal, and phone communication skills.

Required Experience and Education:

• High school diploma or GED required.
• Bachelor’s degree preferred but not required.
• 5+ years of sales experience within the commercial PVF/Plumbing industry is preferred.
• Prior customer service experience.