Customer Service Specialist

New Yesterday

Customer Service Specialist

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. This role is essential in ensuring that our customers receive top-notch service and support. As a Customer Service Specialist, you will be the first point of contact for customers, providing them with information about our products and services, addressing their inquiries, and resolving any issues they may encounter.

Key Responsibilities

  • High school diploma or equivalent; further education in customer service or a related field is a plus.
  • Proven experience in a customer service role, preferably in a fast-paced environment.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and a proactive approach to addressing customer concerns.
  • Ability to work well under pressure and manage multiple tasks simultaneously.
  • Proficiency in using customer service software, Microsoft Office, and CRM systems.

Skills, Knowledge and Expertise

  • High school diploma or equivalent; some college education preferred.
  • Proven customer service experience, preferably in a retail or office environment.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work effectively in a fast-paced environment and manage multiple tasks.
  • Familiarity with customer service software and tools is a plus.

Benefits

  • Competitive salary: $18.00 - $28.00 hourly (based on experience).
  • Comprehensive health, dental, and vision insurance.
  • Paid time off, including vacation, sick leave, and holidays.
  • 401(k) retirement plan with company matching.
  • Professional development and growth opportunities.

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Apply
Location:
Jersey City

We found some similar jobs based on your search