Customer Service Representative- Process Automation.

Location : Katy, Texas

Division: Process Automation Division

Type: Full Time- Hourly

Work Schedule : Hybrid- in office days required.

Salary Range :

Benefits : Medical, Dental, Vision, 401k, Voluntary life Insurance, Employer paid basic life insurance, short-term disability, long-term disability, and PTO

Min. Experience : Mid-Level

We are an Equal Opportunity Employer.

Are you looking for a challenging, engaging career that you enjoy going to everyday?

Pepperl+Fuchs is a leading supplier of automation equipment for a wide range of industries and has been associated with safety in hazardous areas for decades. Our deep expertise enables us to offer a complete range of automation solutions for the process automation industry.

We are looking to fill a Customer Service Representative position in our Katy, Texas location.

PURPOSE

Responsible for interacting with and addressing customer needs, including quoting price and availability of products and completing order entry.

ESSENTIAL JOB FUNCTIONS Enters customer orders and sample orders accurately and efficiently. Interacts daily with customers, via various communication channels. Partners with internal departments sharing information on supply pricing, availability of product, RMA's and the status of orders. Issues credits, debits and return authorizations when appropriate. Researches customer problems and discrepancies. Expedites orders where necessary and possible. Enters special pricing agreements, when needed. Performs formal quote activity as directed. Records new customer information in Movex and Siebel systems. Maintains detailed records and prepares communications as needed. Interacts professionally on a regular basis with staff and the general public. Assumes additional responsibilities and performs special projects as needed or directed.

QUALIFICATIONS

Education: Associate's degree or equivalent customer service work experience.

Work Experience: 2 years of experience in a customer service related field.

Managerial Experience: None

Certificates & Licenese: None

COMPETENCIES (KNOWLEDGE, SKILLS, AND ABILITIES)

General Competency

Basic Competency Level

Analytical Skills/Problem Solving : Analytical course of action when tracking problems, utilization of methods and instruments for problem solving in the own area of expertise or with other areas. Ability to independently troubleshoot issues and identify solutions.

Organize & Develop Areas of Responsibility : Ability to multi-task, able to prioritize and manage multiple projects. Encourage and support collaboration.

Intermediate Competency Level

Attention to Detail: Carefully monitors the details and quality of own work according to procedures and standards.

Communication : Communicate topics at the right time, express oneself in a manner that is appropriate and easy-to-understand, respectful and convincing; ability to listen, request and accept feedback.

Cooperation - Dealing with Others: Respectful dealings for long-term, positive collaborative relationships.

Initiative : Sees what needs to be done beyond job duties and proposes or takes action.

Passion - Maintains a high level of energy and a consistent positive attitude

Job Knowledge Competency

Basic Competency Level

Communication: Ability to read and write reports and business correspondence for a diverse audience.

Intermediate Competency Level

Computer Systems; Knowledge of Microsoft Office applications and the use of the intranet and internet.

PHYSICAL DEMANDS/WORKING CONDITIONS

Hours: May require occasional evening and weekend hours as business needs demand.

Travel: Travel by automobile occasionally required.

Working Conditions: Work performed in a manufacturing and general office environment.

Equipment: Nature of work requires an ability to operate standard business office equipment.

Lift/Stand/Carry: Ability to occasionally lift up to 20 lbs. independently.

PPE: Required footwear may be needed if visiting certain departments (warehouse, production, etc.).

Mics : Requires ability to communicate and exchange information, collect, compile and prepare work documents, set-up and maintain work files.

Participation: Requires participation and attendance at organization sponsored events and meetings.

This job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Pepperl+Fuchs, Inc. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job, duties and responsibilities that may be inherent in a job, reasonably required for its performance, or required due to the changing nature of the job shall also be considered part of the jobholder's responsibility.

#Customer Service #Inside Sales #Pepperl Fuchs #Katy Texas