Client Service Representative

New Yesterday

Benefits:
Yearly Uniform Allowance
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Health insurance
Paid time off
Profit sharing
Vision insurance
Wellness resources
401(k)
Free uniforms
Opportunity for advancement
Job description
Applebrook Inn Veterinary Center and Pet Resort is a full service animal care facility located on almost 10 acres in beautiful West Chester, Pennsylvania offering veterinary care, boarding, grooming, daycare and training services. We are looking for the right candidate to join our fast growing facility.
The Client Care Specialists primary duty is interacting with clients and coordinating communication between doctors, technicians, and the clients. Candidate must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Some night and weekend hours required.
Responsibilities include, but are not limited to:
Answer phone calls in a professional manner
Triage communication based on importance
Medical data entry
Schedule all appointments for both the veterinary center and pet resort
Effectively manage client flow from check in to check out
Verify up to date client and patient information (i.e. vaccine records)
Communication with clients regarding delays, and overall health and welfare of pets staying on property
Work patiently with potentially distressed, frustrated or disgruntled clients in difficult situations
Process payments and manage end of day procedures to reconcile discrepancies
Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed.
Requirements
Basic computer skills sufficient to operate Windows and practice management systems
Knowledge of veterinary procedures and terminologies is a must
Must be able to carry 50lbs
Passionate about animals
Ability to relate with clients in a friendly, professional manner
Excellent phone etiquette
Exercise patience with clients
Exceptional organizational skills
Customer Service: 1 year (Required)
Receptionist Experience: 1 year (Required)
Veterinary Reception Experience (Preferred)
Job Duties : * Answer incoming customer inquiries
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Other duties as requested Communication method(s) used:
Email
Phone
Chat
In person
Hours per week: 35-40 Benefits:
Profit Sharing
401(k) (with a 4% employer match)
Paid Dental insurance
Paid Disability insurance
Paid Employee assistance program
Paid Health insurance for employee
Paid time off (accrued)
Paid Vision insurance
Company Parties
Starting pay is competitive and based on relevant experience
Discounted veterinary care for pets'
Discounted Boarding and Daycare
Schedule:
Day shift
Monday to Sunday
Overtime
Weekend availability
Education: High school or equivalent (Preferred) Experience:
Customer Service: 1 year (Preferred)
Receptionist: 1 year (Preferred)
Work Location: In person
Apply
Location:
West Chester

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