Description

At our Rarebreed Hospital, you can help reimagine the veterinary experience in your community. Our expanding environment means you'll be in the hands of our experienced and enthusiastic team. It's the kind of freedom that feels like running at the speed of light into a 5-story pile of leaves - and that's just the beginning. As part of our team, you'll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.

Malvern Veterinary Hospital has been in business for nearly 100 years, so we must do something right! We also have employees who have been with us for over 2 decades and clients for generations. Malvern is a full-services companion animal clinic located in Chester County, PA. Our experienced and enthusiastic team provides the best medical, surgical, and dental care for their patients. Malvern sees dogs, cats, and exotic animals! We are expanding our practice, continually educating ourselves, updating our equipment, and learning from our patients. https://malvernveterinaryhospital.com/

Client Service Representative

Malvern Veterinary Hospital in Malvern, PA

WHAT YOU'LL DO:

Exceptional client interaction, communication and compassion Serve as the main point of contact for clients, addressing inquiries via phone, email, and chat. Resolve client issues promptly and effectively, ensuring customer satisfaction and retention. Maintain accurate records of customer interactions, transactions, and follow-ups. Provide product and service information to clients, guiding them through processes as needed. Escalate complex or unresolved issues to appropriate management or technical teams. Identify opportunities for process improvement and assist in implementing new strategies to enhance the client experience. Stay updated on company products, services, and industry trends to effectively respond to client needs. Uphold company policies, values, and standards in all client interactions.

Preferred Skills: Knowledge of customer service best practices and conflict resolution strategies Multitasking Attention to detail Teamwork and Collaboration

BENEFITS

We're passionate about helping you reach your greatest pet-ential - both at work and at home. As a result, our total compensation package is as outstanding and rewarding as the world's longest belly rub and ear massage combined:

• Great pay with competitive medical, dental, and vision insurance coverage

• 401K with a company match of up to 4%- after 6 months of service

• Generous paid time off to help you achieve your purr-fect work-life balance

• Employee Ruff-erral Program

• Health Saving Account (HSA), Flexible Spending Account (FSA) and Commuter Benefits

• Company-paid life and AD&D insurance

• Short-term and long-term disability

• Accident, critical illness, and hospital indemnity insurance

• Mental Health Resources

• Company-paid bonding leave

• Continuing education yearly allowance for skills development and uniform allowance

• Certification fees reimbursement (eligible employees only)

• Free monthly wellness meetings focused on ways to reduce stress and anxiety, led by the medical director

• Free quarterly financial wellness classes to provide guidance in areas such as student loan debt, budgeting, improving credit scores, mortgages, and refinancing

Plus, special benefits to utilize for your own pet:

• Pet Care: Discounts on veterinary services and products

• Pet Diagnostics: Discounts on reference lab testing

• Pet Food: Discounts on Purina pet foods

• Pet Insurance: Discounts available with our preferred vendor

REQUIREMENTS

High school diploma or equivalent Previous experience working as a Veterinary Receptionist/CSR is preferred but not required Significant experience with basic office functions in a busy office environment Must be a team player and have compassion for pets and their people

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experience for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose - down to the way we invest in our people and create long-overdue change in industry. We're hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families. When it all comes together with the joy of working with pets, our career opportunities are as exhilarating as climbing a toy mountain of a gazillion new squeaky balls.

Employment will require the successful completion of references and background checks.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/

Where uncommon support partners with joy.