Description We are looking for a dedicated Workers' Compensation Customer Service Representative to join our team in Albany, New York. In this role, you will play a key part in supporting the production and retention of insurance accounts while delivering exceptional service to policyholders. This position requires a strong understanding of workers' compensation policies and a proactive approach to customer service.

Responsibilities:

- Oversee existing insurance policies to ensure audits, reports, and claims are managed in compliance with New York State regulations.

- Assist policyholders by addressing claims, providing educational materials, verifying coverage, and delivering proof of insurance.

- Identify and pursue new business opportunities to meet monthly sales targets.

- Perform administrative tasks such as bookkeeping, data entry, electronic filing, resolving billing issues, and processing policy changes.

- Collaborate with agents to prepare certificates of insurance and renewal documents.

- Serve as a backup representative for workers' compensation client services.

- Develop expertise in regulations and requirements specific to agriculture-related Workers' Compensation Safety Group 486.

- Maintain effective systems and procedures to ensure revenue generation while providing high-quality service to members.

- Support departmental programs and services by adhering to established processes and objectives. Requirements - Proven experience in customer service or insurance-related roles, particularly in workers' compensation.

- Strong knowledge of New York State regulations regarding workers' compensation policies.

- Ability to manage multiple tasks efficiently, including administrative duties and policy updates.

- Excellent communication skills for interacting with policyholders and agents.

- Proficiency in data entry and electronic filing systems.

- Demonstrated ability to achieve sales goals and contribute to business growth.

- Familiarity with agriculture-related insurance policies is preferred.

- Strong organizational skills and attention to detail.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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