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Join to apply for the VP, Portfolio Credit Manager - OnePay role at Synchrony

Role Summary/Purpose: The VP, Portfolio Credit Manager - OnePay will be responsible for managing strategic elements of the OnePay program launch, development, and ongoing growth.

Job Description

Role Summary/Purpose: The VP, Portfolio Credit Manager - OnePay will be responsible for managing strategic elements of the OnePay program launch, development, and ongoing growth.

In this role, you will support the overall credit (portfolio and account) management of the OnePay program and client partnership, a program consisting of both dual card and private label product. This role includes credit and operational risk evaluation; delinquency, loss, and fraud mitigation; enforcement of credit policies; portfolio monitoring; and assurance of a diligent program growth trajectory. This role acts as a primary Credit interface with the DV&L platform leadership, the OnePay credit risk organization, and requires extensive cross-functional interaction including leadership and support of business and functional initiatives.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our hubs, or come into one of our offices. Occasionally, you may be required to commute to our nearest office for in-person engagement activities such as business or team meetings, training, and culture events.

Essential Responsibilities

Work closely with partner to minimize both Synchrony’s risk, while continuing to grow the portfolio

Work effectively cross-functionally to drive smart growth and partner satisfaction in a safe and sound manner

Develop a robust performance monitoring plan for the program launch

Prepare and present partner-facing and leadership team presentations to communicate credit performance and facilitate informed decisions

Be a leader in driving enhanced strategies, using champion/challenger leanings to manage credit and fraud risk

Execute ongoing evaluation of CTC (Critical to Compliance) Risk requirements to ensure controls are adequate and work with business teams to mitigate any compliance risks

Provide clear guidance to the organization on risk appetite and prudent growth

Maintain effective and credible challenge of critical decisions and business processes

Coordinate planning cycle with GM and growth teams to ensure consistency in business plans

Guide, mentor, and develop portfolio credit and other staff in technical and business matters

Perform other duties and/or special projects as assigned

Qualifications/Requirements

Bachelor’s degree and 7+ years of experience in a strategic analytical role, or in lieu of a bachelor’s degree, 11+ years of experience in strategic analytical role

5+ years leadership experience in portfolio management roles with strong emphasis on credit strategy, credit policy, and internal/external communications

3+ years experience using SAS, R, or Python programming skills

3+ years experience analyzing large data sets to derive strategic actionable credit insights

Experience developing Consumer Credit Risk Strategies.

Desired Characteristics

Experience using advanced modeling & data mining techniques (e.g., Machine learning, Big Data) to develop/optimize credit strategies

Leadership experience operating at a strategic level as part of a cross-functional team

Master’s Degree or MBA with an advanced analytic focus, or equivalent advanced degree

Strong communication and presentation skills and the ability to interact with and present to SYF senior leaders and partners

Experience creating and leading organizational change

Grade/Level: 14

The salary range for this position is 170,000.00 - 290,000.00 USD annually and is eligible for an annual bonus based on individual and company performance. Actual compensation offered within the posted salary range will be based upon work experience, skill level, or knowledge. Salaries are adjusted according to market in CA, NY Metro, and Seattle.

Eligibility Requirements

You must be 18 years or older

You must have a high school diploma or equivalent

You must be willing to take a drug test, submit to a background investigation, and submit fingerprints as part of the onboarding process

You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum of 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must meet performance expectations and have approval from their manager to post (or the approval of their manager and HR if they don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives are what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect, and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with and an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

If you need special accommodations, please call our Career Support Line at 1-866-301-5627. Representatives are available from 8 am – 5 pm Monday to Friday, Central Standard Time.

Job Family Group

Credit

Seniority level

Not Applicable

Employment type

Full-time

Job function

Finance

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