Telephone Medical Appointment Clerk

We are seeking a Telephone Medical Appointment Clerk at Lincoln Center in San Antonio, TX. The position operates Monday through Friday between 6:30 a.m. and 4:45 p.m., with a 9-hour shift that includes a 1-hour unpaid lunch, not to exceed 40 hours per week.

The Telephone Medical Appointment Clerk/Consult Agent supports a high-volume healthcare call center. This role is responsible for scheduling appointments, managing patient communications, and ensuring accurate and timely handling of medical consults in a professional and customer-focused environment.

Key Responsibilities

• Answer inbound calls and assist patients with scheduling, canceling, and rescheduling appointments
• Make outbound calls to coordinate specialty referrals and primary care appointments
• Verify patient eligibility and update demographic information in appropriate systems
• Utilize electronic health record systems (e.g., MHS GENESIS) to manage appointments and consults
• Process and track medical consults in accordance with established guidelines
• Manage appointment cancellation requests and voicemail inquiries
• Maintain accurate records and ensure compliance with standard operating procedures
• Deliver excellent customer service while adhering to medical and administrative protocols

Required Qualifications

• High school diploma or GED (or higher)
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Strong data entry and computer skills
• Minimum typing speed of 35 words per minute
• Knowledge of medical terminology
• Excellent verbal and written communication skills
• Ability to multitask and coordinate across multiple departments
• Strong customer service skills and professional phone etiquette
• Ability to read, write, and speak English fluently
• US citizenship required

Preferred Qualifications

• Experience in a healthcare or call center environment
• Familiarity with military health systems or electronic health records

Certifications

• Basic Life Support (BLS) certification (required)

Salary and Benefits

• $19.61 an hour
• Health, Dental, Vision, and other ancillary benefits
• PTO and holidays

Come join our team!

We encourage our Veterans and Military Spouses to apply and self-identify during the recruitment process.

Please make sure your resume is accurate and updated when you apply for this job. As part of our recruiting process, we will ask applicants to authorize a thorough job verification. Omitted jobs, falsified dates, or any type of misrepresentation will automatically disqualify the candidate.

Equal opportunity/Affirmative action employer

Must be able to pass a US government security investigation and a thorough job verification.