Become a key player in our team as a Technology Support Advisor. In this role, you will be the approachable expert for individuals in need of assistance with their devices. We provide comprehensive training and resources designed to empower you to effectively assess customer needs, deliver essential services, and collaborate with other agents for more intricate repairs. If friends and family frequently seek your advice on technology matters, this could be the perfect opportunity for you. What you'll do Provide outstanding, prompt service to customers throughout both the check-in and checkout experiences. Diagnose and understand technological issues by engaging with customers, actively listening, asking insightful questions, and giving accurate time estimates for resolution. Help customers set up new devices and provide guidance on whether to repair or replace older models. Manage service queues and provide timely updates about the status of customer repairs. Enhance your expertise through our certified training programs. Promote effective communication and teamwork with fellow agents. Basic qualifications At least 3 months of experience in a retail or customer service role. A willingness to maintain a flexible schedule, including working on holidays, nights, and weekends. Preferred qualifications A strong enthusiasm for technology and a passion for problem-solving. The ability to quickly adapt and learn in a fast-paced environment. What's in it for you We are committed to the well-being and success of our employees, both professionally and personally. Our comprehensive benefits package is designed to cater to your overall health and support you during key moments in your life. Competitive salary. Generous employee discounts. Financial savings and retirement resources. Support for your physical and mental wellness. About us As part of our organization, you will help fulfill our mission of enhancing lives through technology. We aim to provide tailored tech solutions that cater to various life situations—whether in-store, online, or within customers' homes. Our culture prioritizes the support and appreciation of our incredible employees who make our goals achievable. We are dedicated to fostering an excellent workplace with diverse career opportunities. Here, you can be your true self, both now and in the future. Your journey starts here. Application deadline: Minimum of 5 days from the posting date, which you can find at the top of the page. Benefits We offer a range of benefits to support your well-being, as outlined in our Benefits Guide. Eligibility may vary.