Mintlify Support Agent Role We're looking for a technically skilled support agent to help deliver high-quality, responsive support. This is a high agency, high-impact role where you'll troubleshoot complex issues and ensure our users get the help they need. Key responsibilities include: Respond to product and technical questions through our support platform (Plain) Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool) Resolve the majority of support inquiries independently, escalating only when necessary Collaborate with our support lead to evolve processes and ensure consistency Help improve internal support tooling and workflows as we scale Support agent requirements: Proven experience in technical support at a software or developer tools company Comfortable using Git, GitHub, Retool, MDX/Markdown, and IDEs Ability to read and understand code, troubleshoot bugs, and identify root causes Strong written communication skills with a friendly, professional tone Comfort using AI agents and improving training data for them Nice to have: Familiarity with OpenAPI specs Past experience supporting APIs or documentation tools Background working in fast-paced startups Company benefits: Competitive compensation and equity | Free Waymos 20 days paid time off every year | Health, dental, vision 401k or RRSP | Free lunch and dinners $420/mo. wellness stipend | Annual team offsite