Technical Support Engineer, Integrations, 36233237 Overview: Provides technical support to administrators, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, integrations, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning applications and software. Troubleshoots and diagnoses design, reliability and maintenance problems or bugs to platform engineering/software engineering. What you will do in this role: Be a Customer Advocate providing support to users/administrators of our platform Understand our platform, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations Resolve technical casescreated by customers looking forhelp to understand ortroubleshoot unexpectedbehaviors or answer technicalquestions about the ServiceNowsoftware and platform. Gain an understanding ofthe ServiceNow platform and allcore functionality. Analyze data with aview to isolate the potentialcause of the issue. Involve others toaccomplish personal and groupgoals. What you will need to be successful in this role: Troubleshooting or Configuration Knowledge on LDAP/Active Directory, SSO, or other authentication or user management systems (e.g. Azure AD, Okta, SAML, SiteMinder) Understanding of EmailTroubleshooting (e.g. Office 365, Exchange ) Knowledge on WebServices (SOAP, REST) Experience Data Extraction Technologies (e.g. JDBC, ODBC) Hands-on experience exporting/importing data between separate systemS Working knowledge on Network troubleshooting (e.g. Ping, Telnet) Hands on experience in anybi-directional, integration between two systems Some experience with Scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Experience with relational databases (e.g. MySQL, Oracle) Experience with the gathering and reading of various log files including tools like Splunk Hiring Manager Notes: Integrations gets a mix of issue types that typically center around there broad topics: Email Configuration and Maintenance (Not just Outlook App) SSO/Authentication (Candidate should Know who to configure the tecnologiy and how this works internally, NOT just assign or grant user/permissions). Web Services Scripting /Rest API Database issues Given the wide variety of issues that we get there is no 1 or 2 must have skills. Instead we are looking for candidates that some firsthand experience in as many of these technical areas as possible as it speeds up the ramp up time. Work Status: Due to potential work with ServiceNow's government partners, candidate must be a U.S. Citizen or Green Card holder. Based on the job description, what are the must have non-negotiable items that a candidate must have to be successful in this role? Web Services (SOAP/REST), Networking fundamentals, scripting and familiarity with a programing language What backgrounds/skills can we be more flexible with that can be learned on the job? SSO and authentication, Email protocols and servers What will the interview process look like? First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions) Second round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions) Final Round - Optional Note: This position will also require onsite presence weekly on Tuesday and Thursday at the office. Pay Rate Range: $40-46.33/hr.