About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress.

We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

We are seeking a visionary leader to join our team as the Senior Vice President (SVP), Product responsible for shaping and executing the product vision across Lumen's Product Houses and Segments. This role will oversee the full product lifecycle-from ideation to delivery-across Fabric Infrastructure, Services and Solutions as well as deliver innovative, scalable, and customer-centric solutions that drive business growth, operational excellence, and market differentiation across our Segments. This role requires close collaboration with Sales, Marketing, Operations, and Technology teams to ensure alignment on product priorities, go-to-market strategies, and seamless execution across the organization. As a key driver of Lumen's transformation, this role is critical to achieving the company's North Star-delivering exceptional customer experiences, accelerating digital innovation, and unlocking long-term value through a unified and forward-looking product strategy.

The Main Responsibilities

Define and drive the unified product vision and roadmap across all product houses and customer segments

Conduct market research, customer interviews, and data analysis to identify trends, pain points, and opportunities.

Oversee end-to-end product lifecycle management, including incubation, transformation, performance, and productivity.

Establish and maintain strong client relationships, ensuring Lumen remains a trusted partner that delivers innovative products, and establish strong internal cross-functional relationships at all levels to drive success.

Develop and execute detailed business plans including revenue and customer adoption targets, solutions packaging, and go-to-market plans with cross-functional partners to achieve clear financial goals.

Define metrics to ensure product success and drive corresponding requirements to deliver on monitoring and actionability of these metrics.

Ensure that products and their digital interactions provide additional value to the Lumen portfolio and an excellent user experience, establishing practices that continue to integrate UX into the product development processes.

Lead the cross-functional development and implementation of long-term strategies for the business that meet financial objectives, leveraging insights on industry and customer trends, anticipating complex challenges and opportunities, and ensuring integration with broader corporate strategy.

Drive the end-to-end delivery of the new product or / and enhancements, supporting product house and segment programs.

Conduct continuous improvement analysis of customer activity, team performance, and company processes to identify areas of opportunity while developing and quantifying appropriate improvement plans.

Serve as a member of the Leadership Team for the business, building strong peer relationships and contributing to cross-functional problem solving, to drive continuous improvement and profitable growth.

Serve as a thought leader for the business in the industry, including interacting with analysts, speaking at events, and being active in industry associations to influence policy and market trends.

Develop and implement a robust business planning process and operational cadence across all segments which closely aligns to Lumen's product and growth strategy including long-term and annual execution plans.

What We Look For in a Candidate

15+ years of product leader experience in Enterprise and Hyperscaler segments, preferably in cloud, data, or AI domains or related fields along with experience leading a managed & professional services function within Product & Technology.

Experience in product management (within NaaS, SaaS, Enterprise Software, or Cloud Platforms). Experience in delivering UIs for consumption of digital services or delivering value through Marketplaces is mandatory

10+ years of high-level leadership experience in managing and growing product teams.

Proficient knowledge of managed services best practices, industry trends, and technologies, especially in the areas of Management and Consulting, and AI Ops.

Strong understanding of customer needs, challenges, and expectations as they relate to Enterprise, Hyperscaler, Wholesale, Mid Markets, Indirect, and Public Sector segments.

Deep expertise in managed services, cybersecurity, UX, and agile product development.

Strong financial acumen and experience managing P&L for large product portfolios.

Exceptional communication, stakeholder management, and cross-functional leadership skills.

Proven track record for launching new product and services - from product design to serving customers - within a large company environment but working at a start-up pace including consumption model-based services delivered via a modular platform or exposing APIs for integration into 3rd party offerings.

Experience in working with cross-functional teams in an agile and fast-paced environment.

Experienced in building and managing high performing product teams, including hiring, talent development, coaching, and performance management.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$273,787 - $365,050 in all states.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

Learn more about Lumen's:

Benefits (https://jobs.lumen.com/global/en/benefits-statement)

Bonus Structure

#LI-REMOTE

Requisition #: 339360

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

08/18/2025