Frances Valentine brings heritage and fashion together under one roof to create pieces that not only offer color + joy, but also celebrate the unique origin stories behind each individual piece.
If you are interested in applying for this job, please make sure you meet the following requirements as listed below.
From the craftsmanship to the styling of pieces, FV takes past waves of fashion and makes them new again, instilling a sense of nostalgia, timelessness, and colorful elegance.
Our Store Managers are responsible for the oversight of their location’s operations, training, and development of the store associates. In collaborative with retail leadership, they will be charged with building store sales through the development of clientele or new initiatives to drive business into the store and to add value to the customer experience. Key responsibilities include but are not limited to the following:
Sales and service:
Achievement of the store sales goals
Develop plan to surpass sales objectives
Full understanding of the brand and aesthetic
Hire, train and motivate a qualified sales team that can effectively communicate the brand to the customer
Model and supervise the selling environment. Provide coaching and feedback to the sales team to ensure the highest level of service is provided to the customer
Work towards developing a solid client following which helps the store achieve the sales plan
Consistently maintain a bench strength of qualified candidates by continually interviewing so business goals are achieved
Maintain productive customer relationships and provide an approachable, inspiring and personalized shopping experience
Utilize slow periods by connecting with clientele on new product, sales, and follow up on their recent purchases
Ensure you and the team can speak effectively to product including how items fit, material information, inspiration and other key features to assist the customers in their purchasing decisions
Create positive relationship in the community and with other managers in the area in order to develop business driving initiatives
Store managers are responsible for initiating two store events a quarter
Operations:
Uphold all store policies and procedures
Perform and supervise all opening and closing procedures including housekeeping duties, end of day emails and securing facility
Be fully versed in all Shopify POS functions in order to train team and to operate a seamless checkout, processing of returns, markdowns, inventory management and all shipping and receiving
Proper management of store funds, banking and petty cash
Field incoming phone calls, emails, and voicemails and respond in a timely manner
Conduct regular store meetings to ensure accurate and consistent communication with team
Ensure appropriate sale floor coverage by managing staff schedule while meeting budgets
Uphold the high standard of stockroom and sales floor organization and cleanliness on the sale floor, back stock area, fitting room, and restrooms
Oversee store inventory and participate in regular inventory count to ensure the store’s inventory is accurate
Manage the physical inventory process which is completed once a year
Understand merchandising aesthetic and follow merchandising directive issued by the corporate team
Add to the overall store experience with flowers, candles, goodies while managing the budget
React to business trends and communicate sell though and reorder needs on a weekly basis (including store supplies and FV packaging supplies)
Write a thorough end of day recap and ensure the team knows what to include in the EOD email
Qualifications:
Three or more years of experience in a high-end retail environment in leadership/management roles
Excellent verbal and written communication skills.
Proficient in Microsoft Office Suite or related software.
Strong organizational skills and attention to detail.
Ability to work well under pressure and deadlines; proven ability to multitask.
Strong leadership and management skills with ability to motivate staff.
Excellent customer service abilities.
Physical Requirements:
Prolonged periods of standing and walking throughout the retail space.
Must be able to lift up to 15 pounds at times
Must be comfortable using step ladder to retrieve inventory in stock room
Compensation: $60,000-$70,000 annually plus quarterly bonus potential; plus a full slate of standard benefits including Medical, Dental & Vision insurance, Basic Life, PTO, clothing allowance, generous employee discount and more.
Seniority level Seniority levelMid-Senior level
Employment type Employment typeFull-time
Job function Job functionSales and Business Development
IndustriesRetail
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