Overview Performs a wide variety of administrative, secretarial and clerical duties in support of department operations. Maintains and manages all staff schedules including time off requests, daily staffing, scheduling required education and all department and discipline specific meetings. Provides support to department patient coordinators by verifying coverage from third party payers, answering phones, and addressing calls from staff, checking in patients, and scheduling appointments. This position will cover various departments as assigned by leadership.

Position Reports To : Practice Manager

Responsibilities Develop, coordinate, and manage staff schedules to ensure appropriate coverage for all shifts. Address and resolve scheduling conflicts or issues in a timely manner. Anticipate and address staffing needs during vacations, peak times, illnesses, and emergencies. Serve as a point of contact for staff regarding scheduling concerns or changes. Communicate with clinic leadership regarding staff availability, changes, and needs. Maintain accurate and up-to-date records of all staff members, certifications, qualifications, and availability. Maintain accurate and up-to-date records for providers' days worked and call schedules. Track and analyze staffing trends, making recommendations for improvements. Daily maintenance of staff timecards in API. Collaborate with management to always assess and ensure optimal patient care. Stay informed about healthcare staffing best practices and industry standards. Participate in departmental meetings and provide regular updates to leadership. Primary template builder for the department. Continual Epic template maintenance and provider outpatient schedules including call schedules. Maintains an overall department calendar by scheduling and reminding all staff of upcoming meetings and events. Participates in training of co-workers, education and updating of all staff members for new/updated procedures. Actively participates in departmental process improvements. Ability to operate office equipment. Assisting in creation of forms, reports, and letters and meeting minutes as requested by leadership. Cover Front Office/Receptionist duties as needed to ensure adequate coverage of breaks and lunches. Required to maintain active Basic Life Support (CPR) certification. Other duties as assigned. Demonstrate Standards of Behavior and adhere to the Code of Conduct in all aspects of job performance at all times.

Qualifications Required: High school diploma or GED. Strong communication skills. Keyboard and computer experience (Word, Excel, Outlook) and good organizational skills. Ability to prioritize assignments and effective time management skills. Must be detail oriented, flexible, and committed to providing excellent customer service. Ability to independently and as part of a team with environmental directions. Demonstrates skills in planning, organizing, and managing multiple functions and complex processes.

Desired: Experience in related position, preferably healthcare. AA in business or related field.