Specialist, Research Engagement Services I Fort Myers, FL 33913 6+ Months

100%Remote But only in Fort Myers, FL Pay Rate: $ 16/Hour on W2

Research Engagement Services (RES) Specialists provide world-class service by engaging directly with clients, prospects and vendors to coordinate requests with client Research & Advisory Experts. The primary responsibility of the role is to support Client’s Research Engagement Services team with the timely processing of internal and external email volume. Additional responsibilities include service request creation and routing of requests to the appropriate internal teams.

Key responsibilities include:

Monitoring assigned email boxes and promptly processing emails into Client’s CRM database during working hours.

Creating Service Requests (SRs) in Client’s CRM system as the requests are received.

Monitoring a general queue for SRs and promptly routing them to the appropriate teams

Provide training and shadowing for new associates in this role.

Bachelor Degree

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