Software Support Analyst (Solventum)

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role The person hired for the position of Software Support Analyst will provide outstanding client support for Solventum customers who are using the Solventum coding product line. Each day brings new challenges as our close-knit team collaborates across product, development, and cloud hosting to support our clients.

As a(n) Software Support Analyst, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Takes inbound technical customer support calls for the Solventum HIS software solutions, which may involve multiple client phone conversations to fully understand and resolve issues
• Identifies and resolves customer software problems, software failures, and complex problems which require independent action to correct and/or prevent
• Implements software changes to resolve customer issues
• Builds credibility and trust with Solventum HIS customers and departments by providing solutions to software issues, inquiries and problems
• Participates in the on-call rotation
• Assists in the escalation process to Development or Systems Engineering for tickets which cannot be resolved internally
• Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards complies with corporate policies and procedures, and acts in a manner consistent with Solventum's values and ethical standards.
• Analyzes and recommend alternative solutions to meet customer needs
• Identifies areas of opportunity to improve communication and efficiency to enhance customer satisfaction
• Supports the team process and participate on cross-functional teams

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

Bachelor's Degree or higher AND (2) two years in a private, public, government or military environment

OR

High School Diploma/GED AND (7) seven years in a private, public, government or military environment

AND

Minimum of one (1+) one years of supporting a windows based web server that utilized one or more of the following technologies Apace, Tomcat or IIS

Additional qualifications that could help you succeed even further in this role include:

• Related experience in consulting, software development, 2nd or 3rd tier technical support, technical project management, training development
• Ability to solve problems in a logical, methodical, and time efficient manner
• Preferred 1 year of Microsoft SQL database experience
• Understanding of the health care industry, and medical coding specifically
• Bachelor's degree in Computer Science or related field
• Knowledge and experience with XML
• Ability to work independently as well as part of a team
• Knowledge and experience with interfaces, particularly HL7, XML, JSON
• Solventum (formerly 3M) HIS product knowledge

Work location: Hybrid-United States

(Job duties allow for some remote work but require travel to an office at least 1 day per week)

Travel: May include up to 10% domestic/international

Relocation Assistance: Not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

Solventum offers many programs to help you live your best life both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Onboarding Requirement: To improve the onboarding experience, you will have an opportunity to meet with your manager and other new employees as part of the Solventum new employee orientation. As a result, new employees hired for this position will be required to travel to a designated company location for on-site onboarding during their initial days of employment. Travel arrangements and related expenses will be coordinated and paid for by the company in accordance with its travel policy. Applies to new hires with a start date of October 1st 2025 or later. Applicable to US Applicants Only:

The expected compensation range for this position is $82,370 - $100,675, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.).