Job Title: Shelter Resident Assistant Company Background: Community Action is a non-profit organization that provides critical services to low-income families in the areas of housing, homeless services, economic empowerment, family development, and early childhood care and education. Community Action leads the way to eliminate conditions of poverty and create opportunities for people in the Washington County area. Be the change you want! Job Position Description: Community Action is seeking a compassionate and self-reliant individual to maintain a safe, healthy, and supportive environment for residents and staff. As a Shelter Resident Assistant, you'll be the primary staff presence during your shifts, overseeing a shared living space for five families. This vital role involves direct interaction with residents, conflict resolution, and ensuring the smooth operation of our 24/7 facility. Abbreviated Duties List: Provide direct support and oversight: Monitor resident activities, ensure policy adherence, and secure the facility. Conflict resolution and de-escalation: Identify and address potential conflicts between residents or family members. Emergency response: Respond appropriately to crises and complete incident reports. Shelter intake & coordination: Conduct phone screenings, manage shelter waiting lists, and make referrals to our network. Operate our daily food pantry: Screen clients, distribute food boxes, and maintain food safety standards. Maintain facility standards: Oversee resident chores, perform light maintenance, and ensure cleanliness. Recordkeeping & communication: Maintain detailed shift logs, complete participant records, and communicate effectively with staff. Customer Service: Answer phones, greet visitors, and assist with general office duties. Abbreviated Requirements: Education: High School Diploma or equivalent. Experience: Minimum of one year working with low-income populations in a social service setting. An equivalent combination of education and experience may be considered. Independence: Proven ability to work independently and handle emergency situations. Communication: Excellent written and verbal communication skills with a strong cultural awareness. Collaboration: Ability to work effectively with diverse community members. Boundaries: Ability to set and maintain professional boundaries with clients. How to Apply: Apply online directly at https://caowash.applicantpro.com/jobs/. The full job description and additional job details can be found there. Physical applications are also accepted at any of our Multi-Service Center locations.

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