About the Role

We’re looking for a Full-Time Service Support Specialist to be the welcoming face and friendly voice of our service department. In this role, you’ll keep our customers informed, comfortable, and confident in the care their vehicles are receiving. You’ll work closely with our Service Advisors and play a key role in keeping our operations running smoothly.  If you’re a natural people person who thrives on solving problems and making a positive impression, this is your chance to shine.

What You’ll Do

Greet and assist customers in person and over the phone

Provide service updates and follow-up calls to customers

Arrange and manage rental vehicles and shuttle service

Place and track special parts orders

Help coordinate customer appointments and ensure smooth handoffs to Service Advisors

Support administrative needs, including updating service department SOPs

Assist with other customer service and operational tasks as needed

What We’re Looking For

Exceptional customer service skills – you’re confident, personable, and able to think on your feet and tailor each interaction to the customer

Strong communication skills in person, on the phone, and by email

Comfortable juggling multiple tasks in a fast-paced environment

Detail-oriented and organized, with a knack for follow-through

Previous experience in automotive, hospitality, or another customer-focused industry is a plus

Schedule & Benefits

Monday-Friday work week

Bonus opportunities

Health, dental, vision, life, and disability benefits

401(k) Retirement Plan

Employee Discounts on vehicle purchase and service

Ongoing training and professional development

Career advancement opportunities

A positive and collaborative work environment

Join Our Team If you’re ready to bring your customer-first mindset to a role where every day is different, apply today and help us deliver the outstanding service our customers deserve.

Berglund Automotive, family owned and operated for over 50 years, is a trusted member of the communities we serve in Southwest Virginia. With 10 locations and 20 automotive brands, we are dedicated to delivering quality service to customers and providing a rewarding workplace for our employees recognizing that their success drives our continued excellence.

Berglund Automotive is an equal opportunity employer. We encourage all qualified candidates to apply.