Service Order Dispatch/General Clerk III - U.S. Army Fort Jackson

Competitive wages and an insurance allowance!

General Clerk III - Service Order Dispatcher (Work Control) position primarily receives, records, and distributes work orders to service crews upon customers' requests for service on articles or utilities purchased from wholesale or retail establishment or utility company, records information, such as name, address, article to be repaired, or service to be rendered, prepares work order and distributes to service crew, schedules service calls and dispatches service crew. The Service Order Dispatcher calls or writes the customer to ensure satisfactory performance of service, keeps a record of service calls and work orders, may dispatch orders and relay messages and special instructions to mobile crews and other departments using radio or cellular telephone equipment. This is a highly responsible and detailed clerical position. The ideal EMI Service Order Dispatcher has knowledge of dispatching methods and familiarity with building maintenance needs and service requirements.

$18.56/hr. plus $4.93 fringe benefits used towards insurance and 401k!

See all the fantastic benefits you receive as an employee of EMI below!!

Key Responsibilities

• Distinguish tickets in the query and assigns them to the correct department and assigns work to appropriate crafts personnel
• Relay messages and special instructions to mobile crews and other departments by phone and Smartsheet
• Schedule and dispatch all preventative and cyclic maintenance work orders
• Input technician's time and notes in the ticket
• Close out tickets by putting them in a completed status with detailed notes for documentation
• Troubleshoot any discrepancies or researches complex work orders when necessary
• Keeps record of service calls and work orders by maintaining proper filing of completed work orders
• Issue and sign out keys to subcontractors working on the contract
• Maintain key, fleet, and gas card logs
• Assists in compiling reports related to the unit's activities
• Perform other related duties as assigned

Essential Skills

• Knowledgeable in current office equipment and standard business computer programs and proficient in Maximo
• Training will be provided for use of Maximo and other maintenance software required
• Considerable knowledge of office practices, procedures, equipment, and standard clerical techniques
• Some knowledge of dispatching methods, techniques, and practices
• Some knowledge of building maintenance needs and service requirements
• Some knowledge of the practices, methods, materials, and equipment of the building trades
• Type; operate a personal computer, with emphasis on accuracy, mental alertness, and neatness
• Adaptable and flexible in work situations
• Prioritizes tasks to ensure completion in a timely manner