POSITION SUMMARY :

The Software Support Developer is responsible for identifying and developing software that fixes bugs reported by our business teams, performing operational tasks and automating operational tasks where possible through software development.

REGULAR DUTIES AND RESPONSIBILITIES:

Manages the software support queue that involves identifying the problem and making the necessary code changes in a timely manner.

Performs extensive testing and quality checks to ensure coding changes are error free.

Suggests improvements to the various platforms based on issues discovered during investigations to ensure integrity of the data.

Automates repeated support requests by providing an interface for the user to perform needed tasks.

Tracks, escalates and redirects problems to correct resources.

Effectively communicates with team members, customers, and management, both written and verbally.

Reviews and updates the technical implementation and support documentation in Confluence.

Manages code migration across environments to ensure continued and synchronized functionality.

Provides required technical support, including release implementations and on-call when necessary.

Trains end users and/or technical support staff to use programs.

Monitors performance of programs after implementation.

EMPLOYEES SUPERVISED: None

QUALIFICATIONS:

This position requires an undergraduate degree in a related field. Substantial experience and knowledge in IT can replace the educational requirement. This position requires excellent written and verbal communication skills. The Software Support Developer must be able to manage multiple priorities and have strong organization and analytical skills. Other requirements include coding experience, knowledge of Linux as well as Microsoft Office Suite Programs.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to reach with hands and arms. The employee is occasionally required to lift up to 10 pounds. The vision requirements include: close vision and ability to adjust focus.

DUTIES AND RESPONSIBILITIES MAY BE ADDED, DELETED, OR CHANGED AT ANY TIME AT THE DISCRETION OF THE MANAGEMENT, FORMALLY OR INFORMALLY, EITHER VERBALLY OR IN WRITING.

RSR Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, genetic information, disability, or veteran status. In addition to federal law requirements, RSR Group complies with applicable state and local laws governing nondiscrimination in employment.