Senior Client Service Associate

New Yesterday

Introduction
Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation. We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply. Overview Gallagher  is a global leader in insurance, risk management and consulting services. We help businesses grow, communities thrive and people prosper. We live a culture defined by The Gallagher Way, our set of shared values and guiding tenets. A culture driven by our people, over 30,000 strong, serving our clients with customized solutions that will protect them and fuel their futures. As the  Senior   Client Associate  you will continue to develop industry knowledge and skills to support account teams in delivering exceptional service to Gallagher's clients. You will work alongside experienced team members as you learn the business. Through hands on learning you will gain the knowledge, skills and abilities to make client-related decisions independently. Position Details: Pay - Starting at $65K/yr Hybrid Schedule - 3 days in office Tuesday and Wednesday plus a flex day (you get to choose the 3rd day) Location - 1120 South Capital of Texas Highway, Austin TX Benefits start day 1!
How you'll make an impact How will I impact the business? You will support the employee benefits Client Service Cycle to ensure a seamless renewal process and help our team retain business We will teach you about Gallagher's vast network of resources to improve efficiency and effectiveness in delivering client materials You become proficient with industry knowledge and the GBS Professional Standards, including our "Peer Review" process that ensures quality in client deliverables Prepare RFPs, coordinate vendor responses, and create client presentations You begin to effectively present in open enrollment meetings, participate on client calls, and reply to clients via email Establish positive relationships in your office and support with administrative tasks as needed You will maintain up-to-date records in the Document Management System (DMS) You complete all GBS Employee Benefits Curriculum and learn from your team Guide junior teammates and support the broader client service team during peak enrollment season We ask our team to exemplify the highest ethical standards, promote ethical behavior and uphold The Gallagher Way What skills will make me successful in this role? You have excellent verbal and written communication skills Capable of developing professional relationships with internal and external partners We are a collaborative team and look for teammates who are capable of meeting deadlines You are resilient and adaptable in the face of shifting priorities You seek to learn about your team and help the branch meet their goals Aim to improve personal efficiency and productivity You are able to clarify priorities/requests and manage your time wisely You are interested in building a knowledge of Gallagher tools, systems and shared resources We look for the people who go the Extra Mile to achieve results You actively approach issues that could impact client retention
About You Required: High School diploma/equivalent plus 1 year directly applicable experience. Proficiency in Microsoft Office. Basic math skills. Life & Health License (or be willing to obtain a L&H License). Preferred: Associate's degree, professional certification, or equivalent training and experience preferred. Previous experience managing client relationships.
Behaviors: Exceptional organizational skills. Proficient in using technology as a tool to maximize productivity and quality. Strong written and verbal communication skills.
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Location:
Austin, TX, United States
Category:
Office And Administrative Support Occupations

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