Allied Universal - - - Responsibilities: Provide customer service to visitors, tenants, and/or vendors at the front desk by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities; Monitor access points and lobby activity, verify identification and/or visitor credentials as required, and help to deter unauthorized entry or loitering; Answer phones, greet and direct guests, and assist with general information requests while maintaining a professional front desk presence; Respond to incidents and critical situations in a calm, problem-solving manner, escalating concerns to site leadership and/or emergency services as needed; Complete required documentation such as visitor logs, incident reports, and shift activity reports, and communicate notable events during shift turnover