Allied Universal - - - Responsibilities: Provide customer service to clients and guests at a retail and mall location by carrying out security-related procedures, site-specific policies, and when appropriate, emergency response activities; Conduct regular and random patrols of sales floors, common areas, receiving areas, and perimeter to help to deter theft, vandalism, and other policy violations; Respond to incidents and critical situations in a calm, problem-solving manner, including guest concerns, disorderly conduct, medical situations, and fire or alarm activations; Monitor access points and back-of-house areas, observe for suspicious activity, and assist with queue management and crowd control during peak shopping and dining periods; Document patrols, incidents, and service calls in reports and/or logs, and communicate key information to Allied Universal supervision and site management