Securities Services - Customer Success Manager - Vice President Join to apply for the Securities Services - Customer Success Manager - Vice President role at JPMorgan Chase .

Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity Find out below. Job Description As a Customer Success Manager in [Insert team name or Sub-LOB], you will develop and maintain customer relationships that realize our product value propositions. Build and sustain strong relationships with our customers, understanding their individual needs and goals as a core team member. Responsibilities Drive product adoption, expansion, and retention activities to maintain a healthy customer base. Conduct regular and proactive account meetings to share best practices, demonstrate key product functionalities, communicate upcoming releases, and gather feedback on how our products impact customer business needs. Guide customers through onboarding, setting up products according to their requirements, leveraging deep product knowledge including new features and enhancements. Track key success metrics, providing data and feedback to the Product team to inform future features and priorities. Qualifications & Skills 5+ years of experience or equivalent in customer success roles within product or technology sectors. Proven ability to influence product adoption and customer retention. Excellent communication and interpersonal skills to engage and influence stakeholders at all levels. Ability to learn new technologies quickly and teach others. Preferred Skills Experience in B2B environments or as a colleague in customer-facing roles. About Us JPMorgan Chase, with over 200 years of history, offers innovative financial solutions globally under the J.P. Morgan and Chase brands. We are leaders in investment banking, consumer and small business banking, commercial banking, financial transaction processing, and asset management. We offer competitive compensation, including base salary, potential commissions, and discretionary incentives, along with comprehensive benefits such as health coverage, wellness centers, retirement plans, and more. We value diversity and inclusion, being an equal opportunity employer that does not discriminate based on protected attributes. We accommodate religious, mental health, and physical disability needs. About The Team Our Commercial & Investment Bank provides strategic advice, capital raising, risk management, and liquidity solutions worldwide, serving clients in over 100 countries. Additional Information Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Referrals can double your chances of interview success. Get notified about new Customer Success Manager roles in Boston, MA. We are committed to fostering community knowledge with insights supported by AI.

#J-18808-Ljbffr