Customer Experience Associate As a Customer Experience Associate, you will play a vital role in delivering world-class service to our customers. You'll be the first point of contact for inquiries via phone and email, ensuring each interaction is handled with efficiency, professionalism, and care. This role requires a proactive problem-solver who thrives in a fast-paced environment and is committed to creating a frictionless customer experience. Key Responsibilities: Respond promptly and effectively to customer inquiries via phone and email. Provide accurate information regarding shipping, product availability, pricing, and order status. Research and resolve customer issues using internal systems and resources. Create and manage customer cases to ensure timely resolution. Collaborate across departments to address customer needs and ensure seamless service. Manage orders and exceptions throughout the fulfillment process. Communicate clearly and professionally across multiple channels. Apply critical thinking and problem-solving to deliver transparent and effective solutions. Handle both internal and external inquiries with a customer-first mindset. Continuously seek ways to improve the customer experience. Qualifications: Must-Have Skills & Experience: Minimum 2 years of customer service experience in a product-based company. Experience with order entry in an ERP system. Proficiency in Microsoft Outlook and Word. Strong general computer skills and email communication. High School Diploma or equivalent. Preferred Skills: Experience with claims processing and order issue resolution. Familiarity with CRM systems, especially Microsoft Dynamics. High-volume inbound phone experience. Proficiency in Microsoft Excel. Soft Skills: Self-starter with the ability to work independently and solve problems without supervision. Resourceful and detail-oriented with strong organizational skills. Excellent written communication and a positive, professional attitude. High level of accountability and commitment to customer satisfaction. Why Join Us? We are proud to be recognized for delivering exceptional customer experiences. Our team members receive comprehensive on-the-job training to ensure they are fully equipped to succeed and grow in their roles. If you're passionate about helping others and thrive in a dynamic environment, we'd love to hear from you. Pay and Benefits: The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully onsite position in Tinley Park, IL. Application Deadline: This position is anticipated to close on Aug 18, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.