Job Title:

Sales Enablement Specialist, EMEA & APAC

Location:

Houston, TX (Hybrid)

Reports to:

Manager, Sales Operations

Overview

The Sales Enablement Specialist is responsible for a wide range of enablement programs that promotes sales readiness and sales effectiveness including but not limited to, learning and development, new hire CRM onboarding, analyzing customer data to support business goals, implement standards for collecting and storing data and uses data to gain key business insights. Provides subject matter expertise, establishes policy, resolves data quality concerns, and identifies system and process improvements. This position will report directly to Thermon's Manager, Sales Operations. Requires reliability to work early mornings or evenings to support cross functional teams in APAC and EMEA.

Key Responsibilities and Accountabilities include

• 1. Sales Enablement & Training
  • Collaborate with Sales Operations to track KPIs and performance metrics.
  • Generate reports and dashboards to provide insights into sales effectiveness and training impact.
  • Coordinate ongoing training sessions to upskill the sales team on tools, processes, and product knowledge.
  • Trains new and existing users on how to use the Thermon CRM solution while providing ongoing technical support and user adoption best practices.
• 2. Content & Resource Management
  • Curate and manage a centralized repository of sales content and collateral.
  • Ensure sales teams have access to up-to-date resources aligned with current strategies and messaging.
• 3. Sales Tools & Technology Support
  • Assist in the administration and optimization of CRM Dynamics and other sales tools.
  • Provide user support and training on sales technologies to ensure adoption and efficiency.
  • Partners with downstream stakeholder groups to facilitate end to end master data updates.
  • Develops and maintains relationship with Microsoft Dynamics partner to ensure issues are addressed in a timely manner.
  • Pro-actively partners with sales managers to identify continuous improvement opportunities to Thermon's data system in conjunction with Thermon's growth and strategic initiatives.
• 4. Performance Insights & Reporting
  • Collaborate with Sales Operations to track KPIs and performance metrics.
  • Generate reports and dashboards to provide insights into sales effectiveness and training impact.
• 5. Cross-Functional Collaboration
  • Work closely with Marketing, Product, and Sales Leadership to align messaging and ensure consistent communication.
  • Act as a liaison between sales reps and internal teams to surface feedback and drive improvements.
  • Participates in the integration process with other enterprise systems to ensure the integrated CRM and ERP solution provides enhanced productivity through a streamlined process for the salesforce.
  • Works alongside the marketing communications function to maximize effectiveness of customer touchpoints such as online inquiries.
• 6. Data Management
  • Analyzes data extracts and completes data mapping.
  • Utilizes business analysis, data mapping and data validation.
  • Documents Customer Master Data business processes and workflows.
  • Manages account cleanups and issues resolution with external customers and internal stakeholders.
  • Supports planned and ad-hoc data analysis efforts.
  • Develops, implements, and maintain policies, procedures, and associated plans for CRM software administration and appropriate use.
  • Facilitates tracking and monitoring of sales leads generated from marketing campaigns and third party sources in order to maximize sales conversions.
• Ad-hoc reporting.
• Other duties and responsibilities as assigned.

Key Characteristics, Competencies and Skills

• Reliability: Requires reliability to work early mornings or evenings to support cross functional teams in APAC and EMEA. We value work-life balance and offer flexibility in return.
• Data Quality: Prioritizes data quality and continuously works to maintain a clean and unfettered database. Is well organized and detail oriented with the ability to drive things to completion.
• Collaboration: Is able to develop strong relationships with leaders and employees at all levels and areas of responsibility within the company and is able to work effectively across functional boundaries in a matrix environment.
• Process Oriented: Is highly process-oriented and thrives in a structured, project-driven environment. The ideal candidate has experience building and optimizing enablement programs with a strong focus on repeatable process, cross-functional collaboration, and measurable outcomes. Experience working within a project management framework - such as Agile, Scrum, or traditional PM methodologies - is essential, as this role requires managing multiple initiatives, tracking progress, and ensuring timely execution across teams.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind.
• Communicating Effectively: Expresses ideas and information in a clear and concise manner; adapts message to fit the interests and needs of the audience; delivers information in a manner that is interesting and compelling to the listener
• Champions Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
• Drive for Results: Is action oriented and focused on producing high quality outcomes. Can be counted on to successfully execute goals; steadfastly pushes self and others forward to the goal.
• Decision Quality: Makes good, timely decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. Able to move forward without all of the data.
• Problem Solver: Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can find common ground and get cooperation with minimum noise. Deals fairly with non-performance and is unafraid to deliver tough messages when necessary.

Qualifications

• Education - Bachelor's degree or higher in business, marketing or technical field preferred, or equivalent combination of education and experience.
• Must have extensive knowledge of CRM software, Microsoft Dynamics or Salesforce preferred. Excellent working knowledge of Microsoft Office programs preferred.
• Experience - Three (3) to five (5)+ years of Master Data or relevant working experience in a highly accurate and data-driven environment where data integrity and cleanup are required; or an equivalent combination of both education and experience.
• Experience - Must have experience working within a project management framework - such as Agile, Scrum, or traditional PM methodologies
• Experience with Power Platform (Power Apps, Power Automate) is a plus

• Strong familiarity with Master Data management and concepts.
• Excellent attention to detail and organization skills.
• Advanced analytical and conceptual skills with the ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
• Excellent verbal, written communication skills and presentation skills.
• Ability to interact effectively with all levels of the organization build consensus and collaborate with others in achieving goals and objectives.

Who We Are:

In a world where performance is paramount and environments are unforgiving, Thermon stands as a global leader, forging the future of thermal management, power distribution, and environmental controls. We don't just build systems, we engineer resilience, empowering the planet's most critical industries to thrive.

From the relentless demands of chemical plants and maritime operations to the intricate networks of rail and transit and the vital pulse of data centers, our technologies are the silent guardians sustaining infrastructure where failure is not an option. We craft solutions that ensure optimal operation, protecting critical assets and maximizing efficiency in the face of extreme conditions across diverse sectors like food and beverages, mining, pharmaceuticals, renewables, and oil & gas.

We care deeply about the success of our customers, the well-being of our team, and the reliability of every system we design. This drives our unwavering commitment to quality and integrity in everything we do. Through true collaboration, we unite a rich legacy of expertise with a trusted global team, partnering side-by-side with our customers. Together, we don't just meet industrial performance standards-we elevate them.

Wherever the world depends on resilient systems, Thermon is there to ensure critical operations excel and endure.