Join Our Team at Neighbors Heating and Cooling! Neighbors Heating and Cooling in Ames is looking for a Full-Time Sales Coordinator & Service Support to assist our sales team and provide backup support to our service department. This role offers stability, professional development, and the chance to be part of a company known as the Neighbors You Can Count On! We value honesty, reliability, and exceptional customer service . Our Sales Coordinator & Service Support team member will play a key role in keeping our sales staff organized and successful, while also supporting our service team when needed. Position Details Pay: $19+ per hour, DOE Schedule: Monday–Friday, 7:45 AM – 5:00 PM (1-hour lunch) Benefits: PTO, paid holidays, 401k with company match (after 1 year), competitive pay, and a supportive team atmosphere About the Role The Sales Coordinator & Service Support provides direct assistance to our sales staff by managing leads, tracking performance, and preparing reports. This role also serves as a backup to the service dispatcher, helping with scheduling and customer communication. The right candidate will enjoy working in a fast-paced environment and contributing to both sales and service team success. Key Responsibilities Track and manage sales leads from initial contact to follow-up Generate and distribute sales reports for management review Support sales staff with scheduling, documentation, and proposal follow-ups Monitor sales pipelines and help forecast upcoming opportunities Ensure accurate entry and maintenance of customer and sales data Assist with customer communication to move leads forward in the sales process Collaborate with marketing and service teams to support company-wide initiatives Back up the service dispatcher as needed, including scheduling appointments for service technicians with direction from the dispatcher Provide general office support and complete other responsibilities as assigned What We're Looking For Strong organizational skills and attention to detail Excellent written and verbal communication abilities Ability to multitask and prioritize in a fast-paced environment Comfortable with data entry, reporting, and basic software tools Regular, reliable attendance is required Required: High school diploma or GED Preferred: 2+ years in sales support, dispatching, or customer service If you enjoy supporting a motivated sales team, working with data, and contributing across both sales and service operations, we'd love to hear from you!