BJ's Wholesale Club - - Responsibilities: Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner; Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary; Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols; Audits Express Pay, BOPIC, Curbside Pick-up, and Same Day Delivery according to company procedures; Monitors member and visitor traffic entering and exiting the club