Are you an HVAC pro who loves solving problems and helping others? Ready to trade your toolbelt for a headset-but still want to stay hands-on with your technical skills? This is your chance to join a fast-growing team supporting top-tier tankless water heater products from the comfort of your home. .

What You'll Be Doing

Troubleshoot over the phone with contractors, installers, and end-users to get units up and running.

Support sales reps and distributors with product knowledge and technical guidance.

Log warranty info and detailed notes for every unit you assist with.

Follow up on customer issues and ensure resolution.

Respond to emails from our website about product specs and troubleshooting.

Collaborate with your tech team to tackle high-priority cases.

Assist non-English speakers or join our Spanish call queue if bilingual.

What You Bring

2+ years of hands-on HVAC troubleshooting or technical support experience.

1+ year of customer service or phone support.

Strong communication skills-you know how to explain tech to non-tech folks.

Familiarity with Microsoft Outlook and basic Office tools.

Willingness to work flexible hours, including weekends and holidays.

High school diploma or equivalent.

Bonus Points For

HVAC certification or training.

Experience with other tankless systems.

Call center experience.

Bilingual in Spanish, French, Mandarin, or Korean.

A love for solving technical puzzles and helping people.

Perks of Going Remote

No more traffic or job site runs.

Stay connected to the HVAC world while enjoying work-life balance.

Join a supportive team that values your field experience.

Ready to Make the Switch?

If you're an HVAC tech who enjoys troubleshooting and wants to grow your career in a remote support role, we'd love to hear from you!

Pay and Benefits

The pay range for this position is $20.65 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Irvine,CA.

Application Deadline

This position is anticipated to close on Aug 15, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.