QualDerm Partners Job Opportunity

QualDerm Partners is the largest multi-state female-founded and owned dermatology network in the U.S., with over 150 locations across 17 states. Our purpose is clear: to educate, protect, and care for your skin, providing exceptional comprehensive skin care that empowers you to feel confident, healthy, and beautiful!

We are committed to informing communities and healthcare professionals about skin health, including strategies for prevention, risk factors, and promoting consistent dermatologic care through annual skin exams.

At QualDerm, we strive to deliver innovative and holistic dermatologic solutions while fostering a positive work culture that rewards our team members. We provide competitive compensation, comprehensive benefits, and a supportive environment where employees can thrive and feel valued.

Role Overview

The Regular Part-Time Medical Receptionist will act as the initial contact for patients and visitors at our clinic. This position entails managing front office operations, ensuring excellent customer service, and efficiently handling administrative duties to maintain an organized and welcoming environment.

Key Responsibilities

• Greet patients and visitors warmly, managing inquiries in person or over the phone.
• Document patient arrivals and check-in processes accurately using the Practice Management System (EMR).
• Confirm patient identities through verification of name and date of birth and create new accounts when necessary.
• Prepare required paperwork ahead of patient appointments and maintain organized records.
• Follow up with patients who miss appointments to reschedule and document these interactions appropriately.
• Enhance patient satisfaction by efficiently coordinating appointments and addressing patient inquiries.
• Respond timely to patient concerns, exercising professional judgment.
• Update patient information in the system and confirm insurance eligibility effectively.
• Maintain a clean and organized reception area.
• Collect patient copays and outstanding balances during the check-in and check-out process.
• Uphold patient confidentiality with strict adherence to policies and procedures.
• Contribute to team efforts in achieving shared goals.
• Provide exceptional customer service in every patient interaction.
• Communicate professionally with patients, visitors, providers, and team members.
• Execute additional tasks as assigned by the Practice Manager or Area Practice Manager.