Project Manager/Customer Relationship Manager
New Today
6-month contract
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
Hybrid: Must live within 50 miles of offices in Baltimore, MD, Wilmington, DE, or New York City.
NO PHONE CALLS PLEASE!!! They will NOT be returned.
Evansville, IN is seeking Project Manager/Customer Relationship Manager to assist our direct client located in Evansville, IN. This is a full-time 3-6 month contract position.
Responsibilities
Responsible for managing the relationship between the IT department and customers
Work closely with different organizations and their departments to understand their technology requirements, provide guidance and support, and build strong relationships.
Work closely with the IT department teams to understand their general job functions and pull in necessary teams as needed (for tickets, projects, questions, etc.)
Primary Point Of Contact For All IT-related Items
IT ticket status, issues & optimization request management
Project planning and implementation
Coordinate and facilitate meetings for evaluating optimization and project requests; including defining agenda, documenting minutes, and tracking action items
Plan, execute, and finalize projects with project team and stakeholders
Estimate and Statement of Work creation with defined scope, budget, and timeline
Develop status reports/dashboards and present updates to customers routinely
Many other critical activities.
Play a critical role in delivering an exceptional customer experience.
Collaborate with cross-functional teams to identify areas for improvement and implement strategies to enhance customer satisfaction
Manage customer expectations by setting clear communication channels
Ensure customer needs are addressed in a timely and efficient manner.
Requirements
Bachelor's or Master's degree in Computer Science, Information Technology, Business Administration, or a related field.
PMP certification or equivalent strongly preferred.
Excellent communication skills
Strong problem-solving abilities
Detail-oriented, well organized
Strong ability to efficiently prioritize
Motivated and enthusiastic
Basic understanding of Epic software is helpful
If you are interested or have any references please share resume at mukul@brightmindsol.com.
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- Location:
- Baltimore, MD
- Salary:
- $100
- Job Type:
- FullTime
- Category:
- Marketing, Advertising And PR