Project Manager TECHM-JOB-29237 Job Role : ITSM (SMO) Client Facing Role Job location : Oklahoma City, USA (Work from client location) Skill: ITIL foundation Very good communication skills Authoritative role as requires to directly interact with client -VP's, Directors and CIO Very good understanding of all of the ITIL processes Experience of more than 12 years ITIL 4 certified Understanding of Metrics, Availability and Capacity handling Handling Escalations and problem solving Willingness to learn quickly and take ownership of situations requiring immediate resolutions Able to write workflows, SOPs, drive SMO activities at positive level