At Wellpoint Care Network, our mission is to facilitate equity, learning, healing, and wellness by restoring the connections that help children and families thrive.

Every person deserves the opportunity to reach their fullest potential. It’s part of human nature, and the promise of our country, that everyone be given a fair chance to be and do their best. Yet, many in our community live with unresolved childhood and generational trauma.

That’s where we come in. We believe we can create a world where children and families have a clearer path to their fullest potential. Wellpoint Care Network has championed the restoration of families for nearly 175 years.

Job Purpose:

The Program Supervisor – Voluntary Kinship and Subsidized Guardianship will lead a team of 7-9 Voluntary and Long-Term Kinship Care Specialists in addition to overseeing the Subsidized Guardianship Coordinator. This position will ensure that voluntary and long-term kinship care applications and Subsidized Guardianship contract requirements are processed and adhered to in accordance with DCF/DMCPS contract timelines and federal and state statute requirements. This position will oversee all final kinship care determinations, will be responsible for kinship care denial appeals and hearings, and will respond to allegations of kinship fraud.

Qualifications:

• Associate’s Degree Required; Bachelor's Degree or higher preferred
• At least 3 years performing social services work
• Ability to oversee a diverse team of 7-10 individuals
• Demonstrate a capacity to provide effective and responsive services to a culturally diverse population
• Knowledge of Wisconsin Children’s Code
• Experience assessing child safety and determining best interest of a child
• Ability to conduct thorough and responsive information gathering including interviewing of adults and children
• Experience with project management, information tracking and management, and operational protocol preferred
• Ability to maintain accurate, current case record documentation
• Ability to apply trauma informed care practices
• Experience in customer service and proficient in written and spoken English
• Proficient in the usage of computer software; demonstrate an understanding of computer file systems and computer software packages, e.g., Microsoft Office, Excel, Outlook, Teams, ADP, etc.
• Must be honest, dependable and able to meet deadlines; Self-motivated and able to work independently.
• Physical exam, drug screen, motor vehicle report, and background checks are required for this position.
• A valid Wisconsin Driver’s License or occupational driver’s license, reliable transportation and insurance is required. Moderate exposure to noise.
• Ability to handle multiple tasks simultaneously while subject to frequent interruptions.
• Ability to work under demanding conditions.
• Good memory and recall are necessary for the accurate and timely transfer of data/information.
• Exposure to outside weather conditions.
• Regular travel in personal vehicles is required with the ability to move intermittently throughout the workday.
• Willingness to work beyond normal working hours: evenings, nights and weekends.
• Involved with students, personnel, family members, visitors, volunteers, interns, government agencies, etc., under all conditions and circumstances.
• Subject to dysregulated clients, personnel, family members, etc.
• Hybrid on-site/remote work is available with reliable broadband connection.

Job Responsibilities:

Supervision

• Supervises assigned department personnel which include the following responsibilities, but are not limited to hiring, learning, scheduling, evaluating, and ensuring accuracy, timeliness, and the completion of all work performed by direct reports.
• Educates direct reports on all department and company policies and procedures.
• Meets with assigned staff regularly to identify and resolve problems, manage projects, track goals, and review work processes and procedures.
• Represents team and/or department at meetings, events, and learning as needed.
• Coordinates team coverage and efficiency.
• Continually evaluate staff members and provide feedback for improvement, including appropriate recommendations for professional growth.

Leadership

• Successful oversight/supervision of 7-9 Voluntary and Long-Term Kinship Care Specialists and 1 Subsidized Guardianship Coordinator.
• Coordinate equitable worker assignments to applications and reassessments.
• Actively work toward improving the overall performance of the program by identifying innovative, responsive solutions.
• Facilitates a culture that children belong with their relatives and like-kin first and foremost when safe and appropriate, and those caregivers deserve to be supported to the best of our ability.
• Represents the organization/program in community meetings; serves as representative of the Agency
• Attends meetings with DCF/DMCPS and its contracted providers that are directly related to overseen programs.
• Provides effective mediation, problem resolution, and crisis response to staff by effectively responding to provider and stakeholder concerns
• Work to actively recruit, interview, and retain employees
• Ensure all staff receive required training, elective training geared towards staff’s developmental needs, and timely, effective support.

Programmatic Support

• Responsible for tracking all voluntary and long-term kinship care applications and reassessments to ensure they are processed in accordance with DCF/DMCPS contract timeline and statute requirements.
• Oversee all final kinship care determinations and ensure all supporting documentation is entered into Ewisacwis within 5 working days.
• Oversee all final subsidized guardianship amendment request determinations.
• Communicate weekly with the Contract Administrator to inform them of any kinship applicants denied for any reason outside automatic denials based on criminal conviction records.
• Prepares for, and defends, any kinship denial appeals during the Division of Hearings and Appeals process/proceedings.
• Responds to reports of possible kinship fraud and promptly investigates these reports.
• Oversees the compilation of resources given to kinship caregivers.
• Oversees acceptance of cases converting from court ordered kinship to non-court ordered kinship services.
• Fiscal oversight of the Kinship and Subsidized Guardianship program.
• Responsible for monthly reporting to DMCPS on activities performed during the month as it relates to kinship and Subsidized Guardianship.
• Manage the development of tools and instruments for use in data collection and assessment to measure program impact and outcomes.
• Education and training with agency partners and stakeholders as necessary for increased teaming and accuracy of submissions regarding Subsidized Guardianship.
• Process Subsidized Guardianship payments to include reviewing weekly email from DCF to review checks to be distributed, stop checks and check replacements, issuing one-time payments, and handling direct deposit requests.
• Process overpayments and collections to include establishing a process to monitor and collect all overpayments due to payments made on any ineligible payment period.

Professionalism and Agency Representation

• Works efficiently, organizes time effectively, maximizes use of available resources, successfully balances the competing demands of multiple projects by setting priorities and communication and meeting deadlines, and asks for help when necessary.
• Demonstrates adaptability, recovers quickly when progress is stalled by obstacles; responds with flexibility and resilience when faced with multiple demands, shifting priorities and rapid change.
• Takes initiative, acts quickly and independently when the situation demands it; sees a need and takes appropriate action without being prompted or reminded; proactively recommends process improvements or solutions to problems.
• Presents and weighs alternatives before making decisions.
• Communicates effectively through verbal, non-verbal and written communication in a timely manner that is of high quality and is solution focused.
• Presents at all times in a customer friendly approach with clients, staff, and all stakeholders
• Understands and articulates the Agency/program vision and works toward enhancing that vision.
• Adheres to confidentiality standards.

Agency Engagement

• The Agency is committed to the philosophy and practice of trauma informed care including the participation of all employees in an active understanding and promotion of the Agency’s trauma informed care model, The Seven Essential Ingredients.
• These ingredients include Prevalence, Impact, Perspective Shift, Regulation, Relationship, Reason to Be, and Caregiver Capacity and form the framework for an environment that maximizes the achievement of positive client outcomes. The Agency strives to create and recognize trauma informed champions across all programs and departments.
• All employees will be evaluated on their demonstration of a consistent commitment to the Agency’s Seven Essential Ingredients, Diversity, Equity and Inclusion, and engagement in the strategic initiatives of the organization. This will be measured by their active participation in committees, workgroups, and by their communication and practice within their daily work and in the community.

Organizational Information:

At Wellpoint Care Network, we have seen exactly how trauma, poverty, systemic racism, social injustices, and other barriers create instability in all areas of life. The people in our care face education and health disparities, high unemployment rates and unaffordable housing. What’s worse, many have lost connections to resources, family, friends, and other support systems. We have seen the toll it has on a person’s physical, emotional, and financial well-being to try and successfully navigate complex systems that may have failed them in the past.

We believe there is a better way. So, we have anchored ourselves in our 170 years of caring for our neighbors through modernized human services.

Wellpoint Care Network provides a rich continuum of services, including:

• Child Welfare and Foster Care
• Support for youth who have aged out of care
• Mental health therapy and supports such as our Clinic, Family Preservation, Caregiver Support, and Integrated Community Treatment
• Professional education and clinical consultation (for organizations, schools, and individual/family)

Wellpoint Care also works to promote a diverse and caregiving environment to ensure that those we serve, and employ are valued, accepted, respected, and treated equitably.

• Equity means we work tirelessly toward fair and just treatment, systems, and policies. At Wellpoint Care Network, we believe that we are accountable – individually and collectively – when inequity or injustice replaces equity and inclusion.
• Inclusivity means that we consciously build groups that welcome and celebrate differences in age, race, ethnicity, class, gender, sexual orientation, religion, gender expression, education, socio-economic background, personal history, geographical location, marital status, parental status, and work experiences.

Interested parties please apply online. We are committed to enhancing diversity, equity and inclusion and strongly encourage minority candidates to apply. For more information, visit our website www.wellpointcare.org.