By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

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Power Platform Developer

PRIMARY PURPOSE : The Power Platform Developer plays a pivotal role in designing, developing, and optimizing intelligent Copilot Agents that enhance productivity, decision-making, and client outcomes across Sedgwick. This role combines development expertise with prompt engineering, user experience design, and AI governance to deliver scalable, secure, and impactful agent solutions.

ESSENTIAL FUNCTIONS and RESPONSIBILITIES

Designs and builds Copilot Agents using Microsoft Copilot Studio and Power Platform tools.

Leverages data science techniques & development (e.g., NLP, classification, clustering) to enhance agent intelligence and contextual awareness.

Collaborates with business units to translate real-world challenges into agent use cases and prompt flows.

Develops, tests, and refines prompt templates tailored to diverse operational scenarios.

Maintains the Sedgwick-specific prompt library and ensures alignment with enterprise standards.

Ensures agents adhere to data access policies, security protocols, and ethical AI guidelines.

Supports environment strategy, including role-based access control and publishing workflows.

Drives improvements through the use of tools like the Copilot Studio Kit to monitor agent usage, performance, and feedback.

Analyzes telemetry data to identify optimization opportunities and inform future development.

Partners with IT, business stakeholders, and the broader AI COE to scale agent adoption.

Partners with product managers, designers, and data scientists to define agent behavior and user experience.

Provides technical guidance and mentorship to junior developers and citizen creators.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

Performs other duties as assigned.

Travel as required.

QUALIFICATIONS

Education & Licensing

Bachelor's degree in Data Science, Computer Science, or a related field from an accredited college or university preferred. Microsoft Certified: Power Platform Fundamentals, Microsoft Certified Trainer preferred.

Experience

Six (6) years of related experience to include three (3) years of experience in data science, AI/ML, or intelligent automation, and experience with data governance, security, and compliance in enterprise environments, or equivalent combination of education and experience required.

Skills & Knowledge

Proficiency in Power Platform and Microsoft 365 Copilot Studio

Strong understanding of prompt engineering, LLMs, and conversational AI

Understanding of with Power BI, Azure OpenAI, or Microsoft Fabric

Ability to partner with COEs on innovation initiatives

Strong knowledge of Agile project management methodologies

Excellent communication and collaboration skills

Experience with .net and SQL

Analytical and interpretive skills

Strong organizational skills

Ability to create and complete comprehensive, accurate and constructive written reports

Ability to work in a team environment

Ability to meet or exceed Performance Competencies

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

Physical : Computer keyboarding, travel as required

Auditory/Visual : Hearing, vision and talking

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com