About the role

Please read the following job description thoroughly to ensure you are the right fit for this role before applying. Are you ready to start a new career journey? As a Patient Service Coordinator at MyEyeDr., you will play an essential role by providing personalized patient experiences through the coordination and management of our front desk during check-in and check-out. No optical experience? No problem! Training and tools will be provided to help you learn about an industry that delivers a best-in-class experience to help patients see and live their best lives. Join our team today and help provide the highest quality vision care for our patients. This role reports to the Office General Manager. Some weekend and evening shifts are required. You Will Provide patients with a personalized check-in/check-out experience that is timely, seamless, and positive. Become a subject matter expert in insurance plans to verify and educate patients on their options during check-in/check-out. Assist in appointment confirmations and patient outreach in partnership with doctor availability. Manage multiple phone lines, greet patients and walk-ins, schedule appointments, and assist with office staff duties as needed. Cross-train to other office support roles such as Eyewear Consultants and Optometric Technicians, depending on office needs. Collaborate with doctors and team members to provide a seamless patient experience. About You Experience in a front desk, reception, or customer-facing role supporting administrative and clerical tasks. Organized with the ability to prioritize multiple tasks under pressure while providing excellent service. Flexible, adaptable, and able to wear multiple hats. Friendly, caring, and patient-centric, thriving in a fast-paced environment. Team player willing to collaborate for the best patient experience. Computer savvy with excellent oral and written communication skills. Professional attitude with problem-solving skills to respond to patient service requests. Growth With Us Grow and develop your career through role-specific training programs. Opportunity to earn bonuses and commissions (role-specific). Comprehensive benefits including medical and dental coverage, tax-free savings plans, life insurance, and more. Vision coverage and associate discounts on products. Participation in a 401(k) plan with a competitive company match. Accrue PTO and paid holidays from day one. Introduction | MyEyeDr. Are you looking for a unique opportunity to make a difference in patients' lives? MyEyeDr. is a high-growth, premier healthcare company offering total vision care with a unique retail experience. Our trusted community doctors and knowledgeable teams focus on helping patients live their best lives by delivering exceptional, personalized care. We make healthcare accessible by accepting all insurance and offering a wide selection of stylish eyewear to meet diverse needs.

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