Parts Specialist - Planned Maintenance Program

Join the Joe Warren & Sons Company Inc. (JWS) team, a prominent provider of commercial refrigeration and food equipment services and sales throughout New England. Since 1991, JWS has been committed to excellence, with a family-owned and operated business model headquartered in Norwood, MA. Our dedication to quality service, customer loyalty, and a thoughtful management approach has propelled us to be leaders in our industry.

Job Overview:

The Parts Specialist - Planned Maintenance Program is a pivotal role responsible for parts identification research, completing planned maintenance reports, providing quotes, and data processing related to PM strategies and execution. This position will collaborate closely with the PM R&D Manager, Service & Parts Departments, Technicians, and Planned Maintenance Team to provide essential parts-related support and guidance.

Responsibilities:

• Identify and source correct replacement parts for commercial appliances, including refrigeration units, ovens, dishwashers, and other commercial kitchen equipment.
• Provide parts/equipment related support & guidance to customers via phone & email.
• Assist in the data processing of Planned Maintenance reports by reading technicians’ notes and following customer-specific guidelines.
• Process parts orders accurately and efficiently, including verifying part numbers, pricing & availability, and coordinating with suppliers and shipping partners as needed.
• Keep up-to-date with product information, specifications, and technical documentation, and update the database or catalog accordingly.
• Handle inquiries and complaints from customers in a professional and timely manner, resolving issues to ensure customer satisfaction.
• Collaborate with other team members, such as sales representatives and warehouse personnel, to ensure smooth operations and exceptional customer service.
• Provide written proposals to customers and provide follow-up.
• Read and interpret technical diagrams, schematics, and part manuals.
• Participate in ensuring stock levels are maintained and inventory is orderly.
• Other related duties as assigned.

Qualifications:

• Motivated, self-starter with a team-first attitude.
• High level of accuracy and attention to detail.
• Well-organized with the ability to multitask.
• Highly effective verbal and written communication skills; able to adapt communication style to work cohesively with customers and colleagues.
• Extremely reliable, responsible, and personable.
• High school diploma or equivalent.
• Prior experience in commercial appliance repair or parts sales preferred.
• Strong technical knowledge of commercial appliances and their components preferred.
• Ability to work independently and as part of a team in a fast-paced environment.
• Proficient in using computer systems, databases, and software applications related to daily work.
• Physical ability to lift and move heavy parts or equipment pertaining to parts orders and inventory.

Why Choose JWS?

Join our community and revel in our comprehensive health coverage, competitive 401k matching, secure future planning with life insurance, a competitive pay structure, regular performance reviews, performance bonuses, and much more.

Empower your career with abundant training opportunities, professional development, tuition reimbursement, and our 'promote from within' culture.

Apply Now!

Join us in exemplifying our core values: Communication, Accountability, and Respect. If you’re eager to grow with a family-centric business and create an impact, we would love to hear from you.

Job Type: Full-time, on-site 
Shift: 7:30am-4:30pm or 8-5pm
Salary: $45,000.00 - $62,000.00 per year

We are currently unable to sponsor work visas for this position. Applicants must be authorized to work in U.S. without sponsorship.

As an Equal Opportunity Employer, we provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service, or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state, or local laws. 

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