Benefits:

• 401(k) matching
• Company parties
• Employee discounts
• Health insurance
• Paid time off

We are seeking a motivated and customer-focused Over-the-Counter Parts Sales Representative to join our team. This position involves assisting walk-in customers, responding to email inquiries, text messages, and other forms of communication from customers seeking appliance parts. You will help customers by looking up parts diagrams, checking our in-stock inventory, and placing special orders when needed.

No prior appliance experience is required we will provide full training!

Key Responsibilities:

• Assist walk-in customers with appliance parts inquiries and purchases
  
  
• Respond to customer inquiries via email, text, and phone in a timely and professional manner
  
  
• Look up parts diagrams to identify correct components for customers needs
  
  
• Check stock availability and place special orders as needed
  
  
• Maintain a clean, organized, and welcoming sales counter area
  
  
• Provide friendly, helpful service to ensure a great customer experience
  
  
• Collaborate with other team members to fulfill orders and keep accurate records
  
  

Qualifications:

• Strong customer service and communication skills
  
  
• Basic computer skills and ability to learn parts lookup systems
  
  
• Attention to detail and organizational skills
  
  
• Ability to handle multiple customer inquiries at once
  
  
• Positive attitude and willingness to learn
  
  
• Previous retail or customer service experience preferred, but not required
  
  

Benefits:

• 401(k) plan
  
  
• Paid Time Off (PTO)
  
  
• Health Insurance
  
  
• On-the-job training
  
  
• Supportive team environment