Overnight Guest Service Agent
86 Days Old
Job Location
North Beach Hotel - Fort Lauderdale, FL
Position Type
Full Time
Salary Range
$14.00 Hourly
Job Category
Hospitality - Hotel
Description
- Maintains an inventory of vacancies, reservations, and room assignments.
- Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
- Complete daily checklist.
- Knows room locations, types of rooms available, and room rates.
- Registers arriving guests and assigns rooms.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Coordinates guest room maintenance work with the engineering and maintenance division.
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
- Knows daily activities and meetings taking place in the hotel.
- Reports any unusual occurrences or requests to the manager or assistant manager.
- Manages and resolves all guest complaints in a professional and courteous manner.
- Processes guest check-outs and handle monetary transactions.
- Maintains customers privacy.
- Maintains a high level of professional appearance and demeanor.
- Performs other duties as assigned.
Qualifications
- High school diploma or equivalent.
- Ability to communicate with the public, hotel staff, and management in a professional manner.
- Knowledge of surrounding areas and local events.
- Ability to understand and adhere to proper credit, and cash handling policies and procedures. Able to properly secure guest information.
- Ability to learn safety, emergency, and accident prevention policies and procedures.
- Skilled in the use of front office equipment.
- Knowledge of proper telephone etiquette.
- Ability to work a flexible schedule, including weekends and holidays.
- Location:
- Fort Lauderdale
- Job Type:
- PartTime
We found some similar jobs based on your search
-
2 Days Old
Overnight Guest Service Agent - Conrad Fort Lauderdale Beach
-
Fort Lauderdale, FL, United States
- Office And Administrative Support Occupations
Conrad Fort Lauderdale Beach is looking for an Overnight Guest Service Agent to join the Front Office Team! This luxurious oceanfront retreat offers a world of style, service and connection with globally inspired architecture and design. The ho...
More Details -
-
63 Days Old
Overnight Guest Service Agent
-
Fort Lauderdale, FL, United States
- Office And Administrative Support Occupations
Job Details Job Location North Beach Hotel - Fort Lauderdale, FL Position Type Full Time Salary Range $14.00 Hourly Job Category Hospitality - Hotel Description Maintains an inventory of vacancies, reservations, and room assignments. Possesses ...
More Details -
-
86 Days Old
Overnight Guest Service Agent
-
Fort Lauderdale
Job Details Job Location North Beach Hotel - Fort Lauderdale, FL Position Type Full Time Salary Range $14.00 Hourly Job Category Hospitality - Hotel Description Maintains an inventory of vacancies, reservations, and room assignments. Possesses ...
More Details -