Responsible for supporting outbound customer communications related to order status, shipping updates, and issue resolution through non-phone channels, while coordinating closely with warehouse operations.

Communicate with customers via email, messaging platforms, or internal systems regarding order status, delays, and shipment updates.

• Coordinate with warehouse team on order fulfillment, inventory, and shipping timelines. • Provide accurate information on orders, tracking, and product availability. • Document customer interactions and updates in company systems. • Resolve basic order or shipping issues or escalate when needed. • Verify order details to ensure accuracy before shipment. • Support outbound operations by aligning communication with shipping schedules. • Follow company policies, safety guidelines, and communication standards.

Strong written communication skills. • Basic computer skills (order management systems, email, data entry). • Attention to detail and ability to multitask. • Problem-solving and customer-focused mindset. • Reliable and punctual.

Prior customer service, administrative, or warehouse support experience preferred. • Experience with order management or shipping systems is a plus.

Equal Opportunity Employer

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