What you'll do:

Optical duties Work directly with customers to help meet all of their eyewear needs Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy Check that our finished eyewear meets our optical standards, as well as customer requirements and requests Use your expertise to explain prescription terminology and product offerings to customers Leadership responsibilities Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like Help maintain general store systems, inventory databases, and business operations Foster and support a productive, positive employee culture in your store Who you are: A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) with 2+ years of experience, including supervisor responsibilities Passionate about the eyewear and retail industries A clear, effective, and professional communicator—you can break down technical terms for customers to easily understand Dedicated to going above-and-beyond to make customers (and your teammates!) happy An energetic, positive team player who’s able to adapt in a fast-paced, ever-changing work environment Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)