Responsibilities & Expectations

The Operations Manager is an experienced Executive Protection Agent tasked with leading a team of at least 10-15 protectors, wherein you will be responsible for the day-to-day operations of the detail, policies, and procedures. The Operations Manager holds the point position in the eyes of the client as the trusted, senior most on-site leader. Scheduling, personnel management, proactive and good communication are a must have for the Commercial Program Manager role.

The following are basic functions and responsibilities of this role:

Ensure the overall safety and security of protectees/corporate employees. Monitoring security systems and technology tools for various properties to include alarms and cameras. Access control for visitors, employees, and vendors. Opportunities for travel/special assignments. Effectively build relationship and communicate with key staff and employee stakeholders. Maintain discretion and confidentiality. Ability to work irregular or extended hours (shifts to include nights, weekends, and holidays). Partner with various intelligence and investigations teams, global security operations center assets, other private security firms, and local law enforcement to proactively identify and mitigate threats. Detect and report suspicious activity and security vulnerabilities. Be able to operate in a dynamic, multifaceted, and fast-paced environment. Communicate effectively with your team and the client. Maintain a schedule to effectively account for your teams' needs and preferences of the detail. Ensure policies/procedures and licensing requirements are met by your team daily. Minimum Requirements Minimum 5 years' experience managing/directing a security team. Ability to train, lead, enforce, and uphold standards/policies while communicating effectively with a team of 10-15 assigned personnel. Ability and experience communicating directly with a client director of security enforcing a strong presence, recommending proactive measures in a security environment for the ultimate success of keeping the client safe. Ability to lead a team in a commercial setting liaising between building entities and client staff for a combined mission of personnel and building security. Pass pre-employment background investigation. Participation in random drug screenings Possess a high school diploma, GED, or equivalent. Possess a valid and current driver license. Possess a valid U.S Passport. Possess a valid California BSIS issued Guard Card. Professional and friendly communicator with a positive attitude and commitment to excellence (prior experience in customer service or hospitality industries preferred). Must possess excellent communication skills; written and verbal. Desired Qualifications Fast learner, possess the ability to jump into an opportunity and lead from the front. Prior ERT, military, law enforcement or executive protection experience providing physical security, emergency response, surveillance detection, secure transportation Prior training in incident response, emergency medicine, etc. The ability or possession of a LEOSA permit, Concealed Carry Weapons permit, and/or CPR certification. Benefits Medical, Dental, Vision, and Life Insurance Competitive 401k with employer match Employee Assistance Program (EAP) Paid time off (PTO) Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.