On-Site Field Service Technician

Spotting a solution and fixing a problem is a tremendous technical skillset. It requires diligence, determination, and a knack for knowledge. Does this sound like you? If so, Canon USA, an innovator of technology, solutions, and services, wants to meet you. We're ready to bring aboard individuals who strive for excellence in operational, maintenance, and networking support to help our valued customers with basic technical expertise of Canon-supported products. On-site field service technician work 3.5 days and off 3.5 days - all schedules have day on Wednesdays - every schedule has one weekend day - bonuses paid on weekends - shift differential for nights. Training will take place day hours however after training one needs to be flexible with hours Sunday-Wednesday or Wednesday-Saturday.

We're actively seeking an individual to: diagnose basic mechanical, software, network, and system failures using established procedures; service and repair designated equipment to Canon standards and specifications; maintain working knowledge and aptitude of multiple product groups; meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance; properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned; maintain all technical information and Canon property assigned and provide direction to less experienced technicians; provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested.

We're looking for a dedicated individual with: HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience; a basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class; the ability to travel (valid driver's license and acceptable driving record necessary); the capability to work in a 24/7 environment, while performing shift work and on-call rotations; required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises; must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling). We are providing the anticipated base salary range for this role: $21.50-30.75 hourly. This role is eligible for a transportation allowance.

About our Company - Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility.

Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

You'll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And even more perks! - Employee referral bonus - Employee discounts - "Dress for Your Day" attire program (casual is welcome, based on your job function) - Volunteer opportunities to give back to our local community - Swag! A Canon welcome kit and official merch you can't get anywhere else