Department/Unit:HBD - OBGYN Generalist

Work Shift: This Nurse Supervisor provides day to day coordination of the clinical activity within the departments (main site: Albany; satellite site: Hudson) to ensure smooth operation of the practice including adequate and appropriate staff coverage, maintenance of clinical standards, and a safe physical environment of care. Works collaboratively with physicians and administrative staff to provide continuity of care and access care in the clinical care setting. Assures regulatory compliance, provides education to staff, patients, and families and acts as a liaison between clinical and administrative staff. The Nurse Supervisor is responsible for maintaining an efficient, cohesive and productive work team within the Department and to help the practice achieve the institutional mission of high-quality provision of care for patients. Responsible for patient flow through clinic and all point-of-care testing Supervises Triage Nurses and workflows Reviews processes and procedures to ensure optimal clinic workflow and capturing of charges. Fosters a strong, collaborative relationship with the Practice Coordinator. Associate’s degree in nursing is required, BSN is preferred. NYS Registered Nurse Licensure is required. A minimum of 3 years of nursing experience is required, preferably in a charge or supervisory role.

Actively participates in performance and quality improvement activities and works toward enhancing customer/patient satisfaction. Exhibits positive service excellence skills to patients, visitors and coworkers by greeting others in a friendly manner, keeping customers/patients/colleagues informed about progress, delays and changes. Initiates open communication, conveys positive intent, offers assistance. Demonstrates respect for individual differences of each person by acknowledging the essence of each person, appreciating and responding to unique, spiritual, personal and cultural backgrounds of patients, families and colleagues.

Investigates and addresses patient complaints with support of Practice Coordinator and Nurse Manager Train and monitors staff on proper policies and clinical management to ensure the highest level of patient satisfaction and quality of care possible. Monitors site workflow to ensure optimal efficiency and makes appropriate adjustments or provides support/ training when necessary.

Operations Monitors staff performance through consistent measurement. Recommends opportunity for improvement, initiates training and or corrective actions, focuses on improvement of staff abilities. Directly supervises all clinical support staff by being physically present intermittently at the site during business hours and to be reachable to address staff questions or emergencies after hours and on weekends. Ensures staff is knowledgeable about institutional resources, policies, and procedures and be able to share and communicate this information effectively. Maintains effective communication with staff in a timely and effective manner by coordinating, facilitating, and documenting staff meetings with clinical staff. Ensures that medical equipment functions properly and understands the process to manage failure as needs arise. Works with the division physicians, administrative staff and nurse manager to ensure compliance with The Joint Commission and any other governing regulatory authority. Participates in Environment of Care Surveys with Practice Manager. Orders and stocks supplies and medications as needed for clinical areas. Maintains inventory records to ensure fiscal responsibility, working within budgetary confines within the Division. refrigerator temps, QC checks for CLIA waved testing, medication samples, emergency medications. As staffing needs demand, support all clinical needs within their department to include but not limited to: assist with telephone triage, administer medications, provide direct patient care, assist the providers, task completion, medication prior authorizations, and prescription.

Administrative Liaison Provides proactive administrative and staff support in a patient centered environment. Functions as an administrative liaison to internal and external customers. Provides input to Nursing Management for quality improvement. Ensures clinical staff is documenting properly, giving age appropriate care, gathering data correctly, and facilitating care in a customer friendly manner.

Maintains up to date knowledge regarding legal aspects of nursing policies and procedures and regulations governing the organization, and shares knowledge openly. Thank you for your interest in Albany Medical Center!​

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.