The ideal Customer Relationship Coordinator (CRC) leads and executes store customer relationship initiatives and programs through subject matter expertise, collaboration, and influence. Partners with various levels of the organization to drive successful business outcomes. The CRC interacts with our top customers at each location, ensuring they are connected to the right salespeople and resources to deliver exceptional experiences.

A day in the life…

Directly execute the Get Connected program, Megalist outreach, and other outreach initiatives.

Be self-motivated and driven to achieve appointment goals and sales results from outreach lists.

Actively seek to increase business through email and phone outreach.

Decide on procedures to offer customers the best personalized experience.

Book appointments for customers to work with sellers through BLVD requests or list contact.

Partner with Store Managers to implement customer initiatives within the stores.

Support Department Managers and sellers in driving their business and sales results by coordinating customer appointments during both event and non-event times.

Work in store 5 days a week, including Saturdays.

You own this if you have…

Customer-facing experience, including selling, wardrobing, and building repeat business.

Ability to work independently and effectively.

Proven communication and interpersonal skills.

Ability to drive the execution and completion of initiatives on time with appropriate rigor and urgency.

Exemplary verbal and written communication skills.

Capability to persuade customers to book appointments over the phone.

Strong organization and follow-through skills.

Our employees are our most valuable asset, and this is reflected in our benefits, which include:

Medical / Vision, Dental, Retirement, and Paid Time Off

Life Insurance and Disability

Merchandise Discount and EAP Resources

A few more important points...

The job posting highlights the most critical responsibilities and requirements. It is not all-inclusive; additional duties, responsibilities, and qualifications may apply.

Nordstrom considers qualified applicants with criminal histories in a manner consistent with all legal requirements.

Create a job alert for this search Customer Coordinator • Newport Beach, CA

#J-18808-Ljbffr