Launch Your Career with Cook SystemsReady to elevate your career? Cook Systems, a certified veteran owned IT consulting firm, has been transforming businesses and careers since 1990. Whether you're aiming to work with a Fortune 500 company or a small business, we've got you covered.Our core values: integrity, investment, and innovation drive everything we do, ensuring you grow and succeed in a dynamic, supportive environment. We understand the importance of work life balance and personal growth. Our cutting edge IT consulting partners and FastTrack talent program are designed to help you excel.Join our forward thinking team where excellence and creativity are valued every day. Check out what our associates have to say on Glassdoor. Ready to take your career to new heights? Cook Systems is where your journey to success begins!Max 2 submittalsPay rate: $27hr W2 or $30hr 1099 This role is NOT focused on tech-based helpdesk tickets. Our team is not responsible for hardware or connectivity issues or general desktop support. This role is more closely aligned to a system administrator role and all prior experience should be based on system administration of an application or program. Candidates with only hardware-based help-desk experience will not be considered.Position Summary:Under general supervision, the LARS Support Specialist is responsible for maintaining the Tennessee Department of Health's Licensure and Regulation System (LARS) and external help desk system (Zendesk This role requires a proactive approach to resolving system issues, processing change requests efficiently, and implementing solutions as directed.Work Schedule & Expectations:Schedule: Monday?Friday, 8:00 AM?5:00 PM CSTLocation: IN PERSON, with the potential for remote work upon completion of training and demonstrated proficiencyCommunication & Collaboration SkillsCustomer Service & User Support: Strong interpersonal skills to assist users with system-related inquiries and ensure timely resolution of requestsCross-Functional Collaboration: Experience working with multiple teams, including application coordinators, trainers, and QA personnelProfessional Documentation & Reporting: Ability to clearly document system changes, maintain logs, and communicate status updates effectivelyTechnical Knowledge & SkillsHelp Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and customer service best practicesLicensing & Regulatory Systems: Familiarity with licensure processes and regulatory requirements, particularly within healthcare or government agenciesApplication Support: Experience working with platforms such as Zendesk, LARS, and ServiceNow for ticketing and workflow managementConfiguration & System Administration: Ability to modify and configure system settings, user permissions, and automated workflowsData Management & Documentation: Strong skills in maintaining logs, tracking system changes, and organizing supporting documentation in SharePointDaily TasksEnsure the completion of all (assigned) routine LARS and Zendesk Support tickets and address requested changes promptly by achieving a 100% response rate within one business day and closing all tickets within three business days.Action Steps:Complete requested changes for password resets, status changes, new users, workflow reassignments, and other day-to-day tasks within 3 business days.Follow up with the requester for any additional needed information within 1 business day. Ensure all communication with the requestor is noted within ServiceNow.Ensure all time spent on non-HRB tickets is noted within ServiceNow.Ensure the completion of all assigned configuration requests for LARS and Zendesk by achieving a 100% response rate to the requestor within one business day and providing weekly status updates to the requestor and LARS Application Manager until the change is completed.Action Steps:Collaborate with the LARS Application Coordinator to ensure that complete and accurate requirements are gathered.After requirements are gathered, provide an anticipated timeline for changes within one business day and keep the LARS Application Coordinator updated on the progress of the changes.Work with the Application Trainer or STS QA Resources to ensure that appropriate testing is completed.Work with the LARS Application Coordinator to ensure the requester's sign-off is obtained.Document all modifications made to the Licensure and Regulation System (LARS) in the Application Change Log.Action Steps:Ensure that all changes are consistently logged within one business day of implementation.Store any supporting documentation in the assigned location within the SharePoint site.Collaborate with the LARS Application Coordinator to maintain an up-to-date log.Why Work with UsBenefitsAt Cook Systems, we don't just offer jobs we build futures. Our team is the heart of everything we do, and we're committed to supporting you with benefits that go beyond the basics. We want you to feel secure, valued, and empowered from the very beginning of your journey with us. When you join Cook Systems, here's what you can look forward to: Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, complete with dental and vision coverage. With access to one of the nation's largest networks, you'll get the care you need for yourself and your family wherever life takes you. Peace of Mind, Every Step of the Way: Protect what matters most with life, critical illness, and accident insurance through Unum. Because your loved ones deserve security no matter what the future holds. Flexibility for Life's Needs: Save money and plan ahead with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent care expenses on your terms. Bridging the Gaps: Unexpected costs? No problem. Our Health Gap Insurance through Sunlife helps ensure you're covered when it counts. Your Future Starts Now: Dream big with our 401(k) retirement plan through The Standard. After just six months, you will be eligible to participate, because your future deserves a strong foundation.At Cook Systems, you're not just another employee you're family. Here, your ideas matter, your contributions shine, and your career will thrive. Together, we innovate, grow, and celebrate success every step of the way. Are you ready to be part of something bigger? Let's build the future together at Cook Systems.