Member Services Agent

Join our team as a Member Services Agent for the Coral Casino Beach & Cabana Club! The Club, located at Butterfly Beach in Santa Barbara, is one of the most elite social clubs in the world. As part of the Ty Warner Hotels & Resorts portfolio, it's sister properties include Montecito Club, San Ysidro Ranch, Four Seasons Resort the Biltmore Santa Barbara, Sandpiper Golf Club, Four Seasons New York and Las Ventanas al Paraso in Los Cabos, Mexico. The Club's distinction is driven by hiring and growing the very best associates available, who with the proper, enthusiastic attitude and attention to detail, take pride in their own efforts as well as the efforts from the team, and ensure members and their guest are provided with an exceptional experience. The Member Services Agent is the first point of contact for Members and guests at the Coral Casino Beach & Cabana Club. This role is central to providing exceptional service by warmly welcoming arrivals, assisting with inquiries and reservations, and managing communication across departments. The Agent ensures a high standard of hospitality while supporting the overall guest experience with professionalism, attention to detail, and enthusiasm. This position is compensated at $20/hr and eligible for commission on retail sales. Essential Duties & Responsibilities Greet Members and guests by name with warmth and professionalism. Manage front desk operations, including answering phones, responding to emails, responding to messages from our app and assisting with in-person inquiries. Maintain accurate Member profiles, including special dates (birthdays, anniversaries) and preferences to enhance personalized service. Provide accurate Club information, including hours of operation, upcoming events, fitness classes, and amenities. Assist with Member and guest reservations for cabanas, dining, racquets, fitness, and special events. Maintain the reception area with a focus on cleanliness, visual appeal, and appropriate ambiance (music, monitors, etc.). Process merchandise sales and gift-wrapping requests; fulfill mobile and online orders. Track and update guest visits and Member charges as needed. Accept and relay messages for Members and staff; operate the telephone switchboard and direct calls appropriately. Coordinate with other departments to ensure Member requests and feedback are communicated and resolved promptly. Handle locker rentals and processing rental requests Monitor and report unauthorized visitors; help enforce Club rules and policies as needed. Keep reception supply inventory stocked and organized. Perform general administrative tasks such as filing, scanning, word processing, and data entry. Support the Operations Manager and General Manager with assigned duties. Attend all required meetings and trainings. Uphold all Club policies, procedures, and service standards. Promote a safe and supportive work environment across all areas. Perform other duties as assigned.