Small Medium Business Sales Executive, MDU

Smithville CommunicationsIndiana's trusted, locally owned provider of Internet, Voice, Security, and Enterprise data services, is looking for a Small Medium Business Sales Executive, MDU, to drive new revenue by leading sales efforts across multi-dwelling units (MDUs), community developments, and multi-property portfolios. In this role, you will develop lasting relationships with property developers, owners, managers and consultants.

What You'll Do

The SMB Sales Executive, MDU, will drive new revenue by leading sales efforts across multi-dwelling units (MDUs), community developments, and multi-property portfolios. The SMB Sales Executive, MDU, is empowered to plan and schedule activities, including in-territory vs. office time, in-person meetings, prospecting hours and execution, sales solution meetings with technical advisors, and on-site walkthroughs. This role will work closely with the Community Success Manager and internal operational teams.

MDU & Community Development Sales (30%)

• Build partnerships with multi-dwelling property owners, developers, managers, and industry consultants to secure new agreements.
• Serve as the primary connection between Smithville and assigned MDU communities, helping strengthen long-term relationships and support marketing initiatives.
• Collaborate across teamsincluding engineering, construction, and project managementto guide design reviews, technology planning, and build-out requirements for new properties.
• Translate property needs into action by gathering technical requirements, construction timelines, and design considerations that influence fiber deployment.
• Support key agreements such as right-of-entry (ROE), marketing access agreements, and service expansion plans to ensure smooth deployment and customer success.

Business Development & Territory Growth (25%)

• Leverage a multifaceted sales strategy through cold calling, in-person outreach, networking, partnerships, and community engagement to generate new MDU opportunities.
• Build and maintain a robust pipeline of multi-property portfolios.
• Represent Smithville at local community associations, property management events, and relevant industry groups.

Consultative Selling & Customer Solutions (15%)

• Conduct needs assessments to deliver solutions that align with business goals, property requirements, and technical feasibility.
• Present technical capabilities and high-level network design concepts to key property stakeholders.
• Identify opportunities to cross-sell and upsell services across internet, voice, security, and more.

Sales Execution, Reporting & Forecasting (10%)

• Meet or exceed assigned sales targets and activity metrics.
• Maintain accurate CRM data including funnel activity, forecasts, MDU project status, and contract progress. (Bonus if you have Salesforce experience).
• Track all stages of MDU negotiations and sales cycles, providing timely updates to leadership.

Customer Relationship Management & Retention (10%)

• Build trust-based relationships with key decision-makers across SMB and MDU accounts.
• Provide ongoing support throughout the customer lifecycle, ensuring customer satisfaction and retention.
• Address concerns promptly and resolve issues in collaboration with internal teams.

Market Intelligence & Continuous Improvement (5%)

• Monitor competitor activity, emerging MDU and commercial real estate trends, and construction patterns in Smithville's service areas.
• Identify new growth opportunities and recommend enhancements to sales strategies or product offerings.

Other Duties as Assigned (5%)

• 3-5 years successful B2B or telecommunications sales experience; MDU sales experience strongly preferred.
• Understanding of fiber technologies, network infrastructure basics, and MDU deployment considerations.
• Industry-specific coursework or certifications in telecommunications, real estate, or construction is a plus.
• Strong negotiation, communication, and presentation skills.
• Experience collaborating with engineering, construction, or technical operations teams.
• CRM proficiency.
• Proficiency with Microsoft Office Suite (Excel required).
• Valid driver's license and safe driving record.

The most qualified candidate will also have: previous MDU Sales Experience, a Bachelor's Degree, familiarity with Salesforce.

Work Environment

This role is primarily performed in an office setting with routine travel to MDU sites and customer meeting locations across Smithville's footprint, with a focus on our Bloomington, Ellettsville, Jasper, and Columbus, Indiana markets. Typical work hours are Monday through Friday, 8 am - 5 pm; however, may include evenings and weekends for special events and other meetings. Use of a Smithville company vehicle during business hours and trips is permitted.

What We Offer

We invest in your growth, well-being, and future. Benefits include:

• Base Salary, commission, and bonus structure
• Career & Professional Development
• Tuition reimbursement
• In-house training programs
• Company-paid Dental, Term Life Insurance & Long-Term Disability
• Low-cost Medical, Prescription, and Vision plans
• Health Savings Account with annual company contributions
• 401(k) with a company match
• Discount on Smithville Products and Services
• Generous PTO
• Paid holidays
• Discounted Smithville services

Who We Are

For over 100 years, Smithville has been and is a locally grown, family-owned, cutting-edge, live-where-we-work, stand-by-our-products, part-of-the-neighborhood, wildly-Hoosier technology company in the heart of Southern Indiana. We provide the best technology services without sending you across the globe for support. We love our services and Indiana. Review of employment applications will begin immediately and continue until the position is filled. Smithville is proud to be an equal opportunity employer.