Job summary

Under general supervision of the Branch Manager, the Loan Originator Assistant works alongside designated Loan Officers in a productive environment. This position involves supporting a team in the loan origination process as well as performing daily administrative tasks. Tasks are completed with a deadline and with proficiency.

Essential job functions

• Ensure files move through processing and closing in a timely manner
• Establish appointments with clients
• Collect necessary documents and review to ensure accuracy and completeness
• Make copies of important documents
• Monitor file and communications to ensure client questions and concerns and timely addressed
• Keep client informed about the status of the loan process
• Properly prepare files for submission to processing
• Demonstrate commitment to customer service and client retention at all times
• Stay acquainted with assigned Loan Officer’s daily schedule
• Systematically store and maintain client data and files
• Work closely with processing team to obtain documentation required for loan approval, docs, and/or funding
• As directed by the loan originator, obtain from third party vendors and review applicant’s credit history
• Perform such other tasks as may be properly assigned or delegated to the Loan Originator Assistant, except Prohibited Conduct

Prohibited Conduct

Loan Originator Assistants who do not possess a valid and current mortgage loan originator’s license are not permitted to, and shall not perform any of the following activities (“Prohibited Conduct”):

• Engaging or participating in any activity for which a mortgage loan originator license is required.
• Directly or indirectly taking a loan application.
• Offering or negotiating any terms of a mortgage loan with prospective loan applicants or borrowers.
• Quoting and/or discussing with a prospective loan applicant or borrower any loan terms, features, or costs, including interest rates, costs, payment amounts, APR, loan term, or any other similar matter.
• Signing pre-approval or pre-qualification letters, or any other loan-related documentation.
• Directly or indirectly soliciting loan applications.
• Discussing loan programs with prospective loan applicants or borrowers.
• Discussing loan products with prospective loan applicants or borrowers.
• Directly or indirectly holding oneself out as a mortgage loan originator, or publicly disseminating any information in any form that communicates that the Loan Originator Assistant can or will make, arrange, or negotiate mortgage loans.

Minimum requirements

• High School or GED required

Knowledge, Skills and Abilities

• Excellent written and verbal communication skills
• Proficient in Microsoft Office and capability to utilize office equipment
• At least two years of experience in the lending field preferred
• Proficient organization skills ; ability to prioritize
• Ability to learn quickly and effectively
• Excellent listening skills
• General knowledge of loan products and process
• Rapid decision making abilities
• Aptitude to work in a fast-paced, daily environment